LAURA MARKELON
Zebulon
Summary
Dynamic Project Manager with a proven track record at Cigna Healthcare, excelling in Agile methodologies and JIRA management. Successfully led the redesign of multiple websites, enhancing user experience and streamlining content processes. Adept at training teams and fostering effective communication, driving impactful project outcomes through strategic planning and problem-solving.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Manager
Robert Half Technology
Simsbury
11.2022 - 07.2023
- Coordinated project resources for ct.gov modernization, redesigning and migrating four State agency websites.
- Established JIRA and Confluence processes to enhance tracking and prioritization of team efforts.
- Trained and managed a team of four Sitecore content developers, ensuring delivery of high-quality work.
Application Development Manager
Cigna Healthcare Inc.
Simsbury
04.2021 - 03.2022
- Managed multiple teams delivering web and mobile content for Cigna Member, Provider, and Employer websites.
- Coordinated work for Scrum and Kanban teams using JIRA to enhance agile development processes.
- Oversaw onshore and offshore developers, QA testers, systems analysts, and product owners in bi-weekly content updates.
- Collaborated with Release Train Engineers to ensure timely coordination and implementation of website updates.
- Implemented and maintained Power BI reports and dashboards for highly sensitve clients including JP Morgan Chase, Disney, Honeywell and others.
- Facilitated monthly training sessions to promote knowledge sharing across the department.
- Successfully launched a new website for Evernorth members featuring standalone behavioral products.
- Established new content taxonomy and metadata standards for efficient business rule processing.
- Provided technical guidance and mentorship to junior members of the development team.
- Assessed data processing proposals and requirements to determine project feasibility.
Clinical Program Management Advisor
Cigna Healthcare Inc.
Simsbury
04.2017 - 04.2021
- Supported content configuration and development for TruCare, an Enterprise Care Management System.
- Gathered requirements and communicated impacts for quarterly system releases.
- Built and deployed content while ensuring compliance with release schedules.
- Reviewed and updated system access using role groups and member filter permissions.
- Managed enterprise access in alignment with management controls.
- Developed and maintained critical team information on multiple SharePoint sites.
- Ensured accurate release information availability across platforms.
Sr Systems Analyst
Cigna Healthcare Inc.
Windsor
08.2012 - 04.2017
- Led Global Solutions technical team for myCigna.com, delivering tailored content for Cigna members.
- Managed complex portfolio projects utilizing Agile methodology, estimating work for two-week sprint cycles.
- Tracked team assignments and provided daily feedback to ensure alignment with project goals.
- Participated in JAD sessions to define business and functional requirements.
- Assisted in client customizations and supported monthly production implementations.
Software Application Developer
Forrester Research, Inc.
Cambridge
06.1998 - 03.2012
- Migrated multiple key Lotus Notes applications to XML-based InfoPath form templates.
- Designed and managed all internal Lotus Notes databases, including bonus and workflow systems.
- Created customized workflows using SharePoint Workflow Designer to enhance operational efficiency.
- Implemented SharePoint sites with tailored views for content owners.
- Provided ongoing support for all global Lotus Notes applications to ensure functionality.
- Participated in corporate rollout of Newsgator social networking communities to improve collaboration.
- Assisted in migration of Lotus Notes email to Microsoft Outlook, facilitating communication upgrades.
Sharepoint Developer
ProHealth Physicians
Farmington
12.2008 - 12.2010
- Solely redesigned customer Sharepoint Intranet site to enhance usability and functionality.
- Collaborated with content owners to migrate existing data, establishing standards for future Sharepoint use.
- Communicated effectively with developers and content owners to facilitate custom site and application rollouts.
- Implemented Report Center Sharepoint sites for 80 remote office locations to improve accessibility.
- Published weekly, monthly, and on-demand reports in EXCEL and PDF formats.
Application Developer
National Council on Compensation, Inc.
Boca Raton
06.1994 - 05.1998
- Led a three-person Lotus Notes development team to achieve project milestones.
- Monitored multiple development projects and established group priorities for effective execution.
- Provided ongoing support for existing Lotus Notes applications to enhance stability.
- Mentored team members on software development life cycle best practices to improve performance.
- Coordinated project implementations with Change Management and IT support teams for seamless transitions.
Senior Systems Analyst
Aetna
Middletown
05.1990 - 06.1994
- Contributed to development of Enterprise Provider Database, serving as pilot for IEF case tool evaluation.
- Gathered user requirements and designed Entity Relationship Diagram for DB2 table construction.
- Participated in all project phases, from requirements gathering to training and implementation.
Education
MBA - Healthcare Management
University of Hartford, Barney School of Business
West Hartford, CT05.2021
BA - Management Information Systems
University of Connecticut, School of Business
Storrs, CT05.1990
Skills
- Project management
- Content management
- Agile methodology
- Process improvement
- Training & Development
- Problem solving
- Effective communication
- Analytical thinking
- Business case development
- Microsoft Project
- MS Power BI
- SAFe Agilist
- JIRA
- Confluence
- Rally
- VersionOne
- TeamSite
- OpenText Tools
- SiteCore
- Content Management
- Content Strategy
- Multi-channel content development
- Content taxonomy
- Metadata configuration
- GitLab
- TruCare Configuration
- MS SQLServer
- XML
- XSL
- SOAPUI
- Postman
- JSON
- Sharepoint Designer
- MS Infopath
- MS Teams
- MS Sharepoint
- MS Excel
- MS Word
- MS Visio
- MS Powerpoint
- CSS
- HTML
- XHTML
- JavaScript
Certification
- Microsoft PowerBI Data Analyst Associate, 05/24
- SAFe Agilist, 05/19
Hobbies and Interests
- Little Free Library Steward, Zebulon, NC, 2024 - present
- Website content manager, Northside Community Church, Knighdale, NC 2025 - present
- Delivery Angel Volunteer, Healing Meals Simsbury, CT, 2019 - 2022
Skills Tools
- MS Power BI Data Analyst
- JIRA/Confluence
- Rally
- VersionOne
- TeamSite/OpenText Tools
- SiteCore
- Content Management
- Content Strategy
- Multi-channel content development skills (web, mobile)
- Content taxonomy and metadata configuration
- GitLab
- TruCare Configuration
- MS SQLServer
- XML/XSL
- SOAPUI
- Postman
- JSON
- Sharepoint Designer
- MS Infopath
- MS Teams, Infopath, Sharepoint, Outlook, Excel, Word, Powerpoint, VIsio
- CSS
- HTML/XHTML
- JavaScript
Timeline
Project Manager
Robert Half Technology
11.2022 - 07.2023
Application Development Manager
Cigna Healthcare Inc.
04.2021 - 03.2022
Clinical Program Management Advisor
Cigna Healthcare Inc.
04.2017 - 04.2021
Sr Systems Analyst
Cigna Healthcare Inc.
08.2012 - 04.2017
Sharepoint Developer
ProHealth Physicians
12.2008 - 12.2010
Software Application Developer
Forrester Research, Inc.
06.1998 - 03.2012
Application Developer
National Council on Compensation, Inc.
06.1994 - 05.1998
Senior Systems Analyst
Aetna
05.1990 - 06.1994
MBA - Healthcare Management
University of Hartford, Barney School of Business
BA - Management Information Systems
University of Connecticut, School of Business
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