LAURA HOWARD
Midland
Summary
Dynamic Patient Service Specialist with a proven track record at Atrium Health, excelling in appointment scheduling and insurance verification. Known for exceptional communication skills and a friendly demeanor, I thrive in fast-paced environments while maintaining patient confidentiality and ensuring seamless care transitions. Highly organized and calm under pressure, I deliver outstanding service.
Overview
35
35
years of professional experience
Work History
Patient Service Specialist
Atrium Health
03.2025 - Current
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person interactions.
- Ensured accurate data entry into electronic health record systems.
- Collaborated with healthcare providers to facilitate seamless patient care transitions.
- Maintained patient confidentiality in compliance with HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Handled insurance verification and authorization procedures efficiently.
- Greeted and assisted patients with check-in procedures.
MOA
First Health of the Carolinas Moore Regional Hospital
03.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked front desk efficiently, checking patients in and out.
- Scheduled new and rescheduled patient appointments.
- Processed all incoming referrals from both hospital and outside facilities.
- Scanned all documents into patient charts.
- Received and processed all incoming faxes. Faxed all physician orders to outgoing facilities.
Owner
Industrial Finishing Services
01.2015 - 05.2022
- Developed and implemented quality control measures to enhance product consistency.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed day-to-day business operations.
- Prepared quotes for incoming jobs.
- Ordered all materials and hired labor for all projects.
- Managed work flow to ensure completion of jobs within tight deadlines.
- Maintained a safe environment for all OSHA requirements.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Manager
Brass Kettle Family Restaraunt
06.1991 - 06.2012
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Hired and trained all new employees.
- Handled all employee scheduling.
- Closed out end of day reports as well as made deposits for all income.
Education
Nursing
Central Carolina Community College
Sanford, North Carolina, NCHigh School Diploma -
Lee County Senior High School
Sanford, NC06-1991
Skills
- Appointment scheduling
- Patient confidentiality, insurance verification
- Excellent communication skills and works well with others
- Professionalism and ethics
- Friendly, positive attitude
- Highly organized while being calm under pressure
Timeline
Patient Service Specialist
Atrium Health
03.2025 - Current
MOA
First Health of the Carolinas Moore Regional Hospital
03.2023 - 03.2025
Owner
Industrial Finishing Services
01.2015 - 05.2022
Manager
Brass Kettle Family Restaraunt
06.1991 - 06.2012
Nursing
Central Carolina Community College
High School Diploma -
Lee County Senior High School