Laura Haygood
Raeford
Summary
A seasoned and creative leader with 16 years of diverse experience in counseling, case management, program management, training development, adult education, and community outreach. With over 10 years of experience supporting the Department of the Army, Veterans, and their Families, this candidate has developed a strong skillset in people management, curriculum development, process improvement, and stakeholder engagement. Their proven track record in educational and advocacy settings showcases their ability to make a positive impact. Additionally, they currently hold an active C-NACI background check, ensuring a high level of professionalism and trustworthiness.
Overview
17
17
years of professional experience
Work History
Parent Educator Contract Program Manager
Hyperion Biotechnology
06.2020 - 01.2025
- Lead, manage, mentor and direct staff; have successfully on-boarded over 20 employees and have maintained a very low turnover rate
- Conduct all staff interviewing, selecting, training, motivating, providing performance evaluations, overseeing wage and salary administration, and developing goals as well as procedures to ensure achievement of goals
- Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
- Develop course curricula, ensuring parents are receiving quality education across multiple subjects including but not limited to Child Abuse Education, Suicide Prevention and Scream Free Parenting
- Ensured each participant was informed about federal and state laws pertaining to child abuse and neglect
- Design and administer annual training on child abuse prevention, recognizing & reporting child abuse, and problematic sexual behavior for various staff, ensuring effective delivery by assessing and training instructors
- Trained staff how to conduct individual and group counseling sessions ensuring their knowledge of family dynamics, behavioral problems and how they relate to treatment plans
- Developed and maintained a comprehensive review of QA processes, identifying and implementing a streamlined approach for monitoring output quality, increasing accuracy and program efficiency by 30%
- Train each instructor utilizing an individually designed training matrices developed by analyzing each instructor’s strengths and weaknesses and provide feedback
- Investigate child abuse allegations received from the Family Advocacy Program and Child & Youth Services
- Maintained case notes
- Conducted Child Abuse Risk Assessment Tools (CARAT) to determine appropriate courses of action for all child abuse allegations on Fort Liberty/Fort Bragg
- Provide support, counseling and preventive services to families at risk for child abuse or neglect
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Participate in multi-disciplinary team meetings to provide community-based care for at-risk families
- Provide a variety of public speaking engagements which include one-on-one briefings, one-on-one trainings, and group trainings, virtually and in-person
- Conduct research and needs assessments weekly on new resources to provide information & referrals to program participants
- Conduct monthly reviews/assessments of each curriculum to ensure they are up to date and ready to teach
- Conduct research weekly on the impact of a variety of mental health disorders and how they impact parenting and provide information on how to understand these disorders and still lead a healthy family life
- Conduct monthly Quality Assurance checks at over 20 outreach sites on base and in the surrounding counties to ensure the program is reaching the maximum amount of parents
Leadership Coach & Graphic Designer
HG Consulting Group
09.2019 - Current
- Design digital and print materials, ensuring adherence to brand guidelines and messaging consistency across sales literature, advertising, and event collateral
- Research and apply to grants for small businesses
- Conduct thorough research to inform design choices and create effective visual communication tools, including infographics and presentations
- Utilize a broad spectrum of graphic design software, such as PowerPoint, Canva, and Visme, to produce high-quality visual content within project timelines
- Perform quality assurance on all designs, incorporate feedback, and optimize visual elements to enhance project messaging and impact
- Mentor and coach leaders at various levels to improve their leadership skills, decision-making, and communication abilities
- Build strong relationships with clients by maintaining open communication and understanding their unique challenges
- Facilitate group coaching sessions to foster collaboration and teamwork
Technical Training & Development Coach
City of Fayetteville
09.2019 - 03.2020
- Administered the Performance Management System, ensuring timely processing of evaluations and recommending enhancements for increased efficiency
- Designed and delivered comprehensive training programs, addressing technical and professional skills gaps, and produced relevant training materials
- Evaluated the impact of training interventions and maintained comprehensive records of employee training achievements and compliance
Program Manager
Educational Data Systems Inc
07.2018 - 07.2019
- Managed the onboarding and training of new employees, including introducing a workforce development system and providing ongoing support to optimize system utilization
- Implemented workforce development initiatives and process improvements, resulting in a 35% increase in employee productivity and enhanced customer satisfaction through strategic program development
- Coordinated the maintenance of accurate and current personnel records, and developed and delivered a comprehensive suite of career development workshops and coaching services to young adults
- Identified program obstacles and communicated possible impacts to team.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Housing Case Manager & Outreach Specialist
Family Endeavors
04.2016 - 07.2018
- Developed and implemented a comprehensive skills training curriculum, enhancing career development, educational advancement, and interpersonal communication for veteran clients
- Conducted case reviews and data analysis for junior case managers
- Provided reports to supervisors regarding staff accuracy and timeliness of case updates
- Assisted with the grant writing process to ensure the non-profit was compliant
- Facilitated veteran access to essential services, including housing and utility assistance, by leveraging an extensive database of community resources and conducting targeted outreach initiatives
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Assessed veterans' housing, educational, and employment needs through interviews, and improved service delivery by creating and analyzing customer satisfaction surveys
VA Certifying Official
Fayetteville State University
06.2015 - 04.2016
- Advised veterans on state and federal education benefits, ensuring compliance with VA regulations and facilitating informed decision-making regarding educational opportunities
- Monitored academic progress of veteran students, enforcing GPA and course completion standards to maintain eligibility for educational benefits
- Delivered career development workshops and provided individual career coaching to enhance the professional growth and employment prospects of veteran students
Community Support Coordinator
Serco Inc
10.2013 - 10.2014
- Coordinated with private sector entities and military to enhance support structures in behavioral health, faith, legal, and financial sectors, improving resource accessibility for service members and their families
- Led assessments to identify service gaps for service members, veterans, and their families, resulting in targeted enhancements in event programming and resource allocation
Veteran's Services Manager
Fayetteville Technical Community College
07.2009 - 10.2013
- Analyzed and synthesized data on veteran students to inform reports for organizational leadership, leading to data-driven decision-making and process enhancements
- Advise prospective and current students in areas of admission requirements, individual program requirements, admission status, and the transfer of credit from other institutions
- Developed and administered training programs to boost employee competencies, while supervising the Veteran's Services Office, ensuring adherence to state and federal regulations, and enhancing service delivery
- Acted as an advisor to veteran students on educational pathways and resources, facilitated career development workshops, and maintained compliance through coordination with the Department of Veterans Affairs and NC State Approving Agency
Administrative/Processing Assistant
Fayetteville State University
12.2008 - 07.2009
- Managed the accurate entry and updating of student applications, including new, readmit, transfer, and special visitors, ensuring data integrity within the Banner system
- Supported admissions counselors with program activities and events while maintaining daily file organization and providing responsive customer service
GoArmyEd Representative
11.2007 - 12.2008
- Delivered comprehensive support to military students, including guidance on admissions, academic advising, and navigating the GoArmyEd portal
- Assessed and processed transfer credit evaluations for incoming students' transcripts, enhancing their transition into academic programs
Education
Master's - Human Services Concentration in Military and Veteran Services
Walden University
05.2017
Bachelor's - Sociology
Fayetteville State University
05.2012
Skills
- Professional Communication
- Team Building & Training
- Program Management
- Performance Management
- Adult Education
- Curriculum Development
- Child development
- Family needs assessment
- Parenting support
- Curriculum development
- Emergency intervention
- Client advocacy
- Community outreach
Timeline
Parent Educator Contract Program Manager
Hyperion Biotechnology
06.2020 - 01.2025
Leadership Coach & Graphic Designer
HG Consulting Group
09.2019 - Current
Technical Training & Development Coach
City of Fayetteville
09.2019 - 03.2020
Program Manager
Educational Data Systems Inc
07.2018 - 07.2019
Housing Case Manager & Outreach Specialist
Family Endeavors
04.2016 - 07.2018
VA Certifying Official
Fayetteville State University
06.2015 - 04.2016
Community Support Coordinator
Serco Inc
10.2013 - 10.2014
Veteran's Services Manager
Fayetteville Technical Community College
07.2009 - 10.2013
Administrative/Processing Assistant
Fayetteville State University
12.2008 - 07.2009
GoArmyEd Representative
11.2007 - 12.2008
Bachelor's - Sociology
Fayetteville State University
Master's - Human Services Concentration in Military and Veteran Services
Walden University
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