Laura Gann
Statesville
Summary
Detail-oriented and customer-focused professional with a proven track record in administrative support, basic HTML scripting, and web editing. Expertise in streamlining workflows and delivering high-quality service in fast-paced environments consistently contributes to executive success. Recognized for effective management of multiple tasks while proactively identifying and resolving issues, leading to enhanced processes that drive team and organizational achievements. Strong communication and project management skills further complement a commitment to excellence in every endeavor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Support & Customer Care
Freedom Fitness Equipment
03.2025 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Assisted customers in identifying needs, providing tailored recommendations, and ensuring satisfaction.
- Developed expertise in product knowledge to enhance customer engagement and drive sales.
- Monitored sales trends and provided feedback to management for strategic planning and decision-making.
Aseptic Filling Operator
Eli Lilly
08.2024 - 03.2025
- Streamlined the filling process through meticulous organization and effective communication with team members.
- Provided cross-functional support when needed, assisting other departments in achieving production goals and maintaining overall plant efficiency levels.
- Demonstrated adaptability and flexibility by quickly adjusting to changes in production schedules, equipment upgrades, or new product introductions within the filling department.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
SHIFT LEAD
Queen City Elite
01.2024 - 11.2024
- Promoted within 2 months for exceptional job performance
- Continued in a leadership role as a secondary position while beginning a new full-time role at Eli Lilly.
- Train new hires on the proper use of equipment, job duties, and safety regulations
- Keep accurate records of daily transactions using computerized systems
- Crossed-trained in 2 departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
SALON MANAGER
E.B. Hair Studio
10.2021 - 03.2024
- Followed SOPs and trained new employees
- Maintained a clean and organized work environment for staff and customers
- Ensured compliance with OSHA regulations, safety regulations and company policies and procedures
- Utilized leadership skills and motivation techniques to maximize salon productivity.
Education
Bioworks Program in Biomanufacturing - Biotechnology
Rowan Cabarrus Community College
Kannapolis, NC9 2024
Certified Nurse Aid 1 - Nursing Prerequisites
Rowan Cabarrus Community College
Kannapolis, NC4 2022
Skills
- HTML Script & Basic Web Editing
- Administrative support
- Client service optimization
- Proficient in MS Office Suite
- Accurate data entry
- Document Preparation & Formatting
- Data retention management
- Office 365 & Accurate Data Entry
- Proficient in SOP and CGMP practices
- Aseptic Handling & Batch Record Management
- Reading and Understanding 21 CFR & SDS
- Conflict Management & Effective Team Leadership
- Calibration & Formulation Support
- Strong Written & Verbal Communication
- Multi-line Phone System Management
Affiliations
- Leader of Nativity of The Holy Theotokos Young Adults Group
Certification
Certified Nurse Aid 1
Bioworks Program Certification
Microsoft Office 365
References
Maverick Glaum- Assistant Operations Manager Freedom Fitness Equipment
724.678.5562
Michael Sirwent - Parish Member at Nativity of the Holy Theotokos
704-657-3081 sirwent@aol.com
Jenna Shepiotkina - Work Associate at Queen City Elite and Whole Foods
704-819-4745 jennashep99@gmail.com
Frederick Branham - Work Associate at Eli Lilly
252-367-3255 Frederick.Branham@lilly.com
Dr. Wilkes - Bioworks Professor at RCCC
919-724-6408 josetti.wilkes@rccc.edu
Additional References Upon Request
Timeline
Executive Support & Customer Care
Freedom Fitness Equipment
03.2025 - Current
Aseptic Filling Operator
Eli Lilly
08.2024 - 03.2025
SHIFT LEAD
Queen City Elite
01.2024 - 11.2024
SALON MANAGER
E.B. Hair Studio
10.2021 - 03.2024
Certified Nurse Aid 1 - Nursing Prerequisites
Rowan Cabarrus Community College
Bioworks Program in Biomanufacturing - Biotechnology
Rowan Cabarrus Community College