Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura CRaven

Asheboro

Summary

Detail-oriented administrative professional with over 10 years of experience in customer service and event coordination. Proven track record in problem-solving and effective communication. Committed to enhancing team performance and optimizing departmental operations.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Aministrative Associate ll

Tarheel Challenge Academy
New London
06.2021 - Current
  • Evaluated student applications and academic records to determine admission eligibility.
  • Guided applicants through admissions process while addressing inquiries and resolving issues.
  • Coordinated campus tours and information sessions to engage prospective students.
  • Assisted in planning recruitment events and open houses, attracting high-quality candidates.
  • Collaborated with academy committees on candidate acceptance decisions and outcomes.
  • Maintained accurate records of application materials from prospective students.
  • Generated weekly reports summarizing departmental activities and progress.
  • Handled mail distribution and maintained office equipment for efficient operations.

Childcare Provider

Self-employeed
Asheboro
04.2021 - 06.2021
  • Delivered nurturing care in a safe, stimulating environment to foster emotional and social development for children.
  • Developed and implemented age-appropriate activities that enhanced learning and creativity.
  • Engaged children in creative play to promote language development and problem-solving skills.
  • Organized educational materials for developmental activities to improve engagement and learning outcomes.
  • Monitored children's behavior to ensure compliance with safety guidelines and policies.
  • Communicated daily with parents regarding children's progress and needs.
  • Taught children proper handwashing techniques before meals and after play to ensure hygiene.
  • Sanitized toys and tables regularly to maintain a clean, organized play area.

Marketing/Director of Admissions

Victorian Senior Care
Randleman
02.2020 - 04.2021

Developed comprehensive marketing strategies that increased engagement for senior care services.

  • Collaborated with healthcare professionals to design targeted marketing materials.
  • Coordinated community outreach programs to strengthen relationships with local stakeholders.
  • Presented monthly marketing results at executive meetings, highlighting key achievements.
  • Processed applications and verified documentation for senior citizen admission eligibility.
  • Maintained accurate records in admissions database to ensure data integrity.
  • Responded promptly to inquiries regarding admission requirements and procedures.
  • Tracked and reported sales profit for 21 McDonald's locations throughout the Triad area.

Marketing/HR Manager/Orientation Supervisor/Direct Support Professional

Rat Race Management
Winston-Salem
08.2009 - 02.2020
  • Managed recruitment processes, including job postings and candidate screening.
  • Facilitated training programs to improve employee skills and compliance awareness.
  • Coordinated performance management processes and conducted employee evaluations.
  • Developed and implemented HR policies to enhance employee relations and workplace compliance.
  • Oversaw benefits administration, ensuring accurate enrollment and communication.
  • Mediated conflict resolution between employees and management effectively.
  • Conducted compliance audits to ensure adherence to labor laws and regulations.
  • Maintained confidential employee records in accordance with legal requirements.

Assistant to the Director of Operations

McDonald's Restaurant
Asheboro
06.2007 - 08.2009
  • Managed daily operations and staff scheduling, enhancing productivity and efficiency.
  • Facilitated communication between management and staff, streamlining workflow processes.
  • Coordinated training sessions for new team members, improving onboarding and development.
  • Ensured compliance with health and safety regulations across restaurant operations.
  • Monitored customer feedback and coordinated responses, elevating service quality.
  • Tracked inventory stock levels and ordered supplies, supporting effective inventory management.
  • Organized promotional materials to support local marketing initiatives, boosting visibility.
  • Analyzed performance metrics to identify trends and opportunities for operational improvement.

Restaurant Store Manager

McDonalds Corporation
Ramseur
01.2006 - 06.2007
  • Managed daily operations, ensuring compliance with company standards and regulations.
  • Trained and developed staff to enhance service quality and operational efficiency.
  • Oversaw inventory management, maintaining optimal stock levels for uninterrupted service.
  • Scheduled staff shifts to optimize coverage during peak hours, enhancing service efficiency.
  • Implemented promotional campaigns that drove customer engagement and increased sales.
  • Resolved customer complaints promptly, contributing to improved customer satisfaction and loyalty.
  • Monitored financial reports to identify cost-saving opportunities and improve efficiency.
  • Conducted performance evaluations, delivering constructive feedback to support team development.

Customer Support Specialist/Marketing Manager

McDonald's Restaurant
Asheboro
09.2002 - 01.2006
  • Delivered exceptional customer service to elevate guest experiences.
  • Resolved customer inquiries and complaints with professionalism.
  • Monitored trends in customer requests to identify opportunities for service enhancement.
  • Compiled detailed reports on customer feedback for strategic management review.
  • Assisted in training new staff on support procedures and best practices.
  • Developed optimized store schedules to enhance operational efficiency.
  • Oversaw inventory management through audits and shrinkage control measures.
  • Cultivated customer relationships to drive business development through product expertise.

Process Improvement Secretary

Sara Lee/Hanes Brands
Asheboro
09.1999 - 09.2002
  • Managed executive scheduling and coordinated interdepartmental meetings with precision.
  • Maintained comprehensive filing systems for efficient document and records management.
  • Drafted and edited internal communications to ensure professionalism and clarity.
  • Assisted in the preparation of reports and presentations for senior management, supporting informed decision-making.
  • Handled incoming calls, directing inquiries to appropriate personnel without delay.
  • Organized office supplies inventory, placing orders to maintain optimal stock levels.
  • Implemented office procedures to enhance workflow efficiency and improve communication channels.
  • Greeted visitors promptly, directing them to appropriate locations or personnel.

Education

Instructor Certification - Food Safety

National Restaurant Association
Online
05-2025

Certificate of Hamburgerology - McDonalds Restaurant Management

Hamburger University
Chicago, IL
12-2005

Certificate - McDonalds Restaurant Management

Effective Management Practices
Raleigh, NC
11-2005

Certificate - McDonalds Restaurant Management

Advanced Shift Management
Raleigh, NC
10-2005

Certificate - McDonalds Shift Management

Basic Shift Management
Raleigh, NC
10-2005

Certificate - Microsoft Excel 97

Randolph Community College
Asheboro, NC
03-1999

Certificate - Desktop Publishing W/microsoft Word

Randolph Community College
Asheboro, NC
03-1999

Certificate - Microsoft Office

Fred Pryor Seminars
Winston-Salem, NC
02-1999

Certificate - Microsoft Word 97

Randolph Community College
Asheboro, NC
11-1998

Certificate - Microcomputer

Randolph Community College
Asheboro, NC
04-1996

Certificate - Keyboarding For Microsoft Word

Randolph Community College
Asheboro, NC
03-1996

High School Diploma -

Wahama High School
Mason, WV
06-1983

Skills

  • Administrative support
  • Office administration
  • Compliance oversight
  • Document proofreading
  • File management
  • Office procedures
  • Database management
  • Data processing
  • Data organization and categorization
  • Workflow management
  • Calendar coordination
  • Calendar management
  • Schedule maintenance
  • Report documentation
  • Records retention
  • Purchase ordering
  • Microsoft Spreadsheet skills
  • Spreadsheet development
  • Data analysis
  • Back office operations
  • Problem-solving skills
  • Complex problem solving
  • Task prioritization
  • Meeting facilitation
  • Meeting participation
  • Issue resolution
  • Customer service excellence
  • Staff training
  • Recruitment planning
  • Adaptability and flexibility
  • Team collaboration
  • Relationship building
  • Verbal communication
  • Communication management
  • Presentation preparation
  • Presentation coordination
  • Confidentiality
  • Goal setting
  • Budget management
  • Administrative expertise
  • File organization
  • File management
  • PC proficiency
  • PC proficiency
  • Adaptability and flexibility
  • Complex problem solving
  • Presentation coordination
  • Meeting facilitation

Certification

Heartsaver for K-12 Schools

Timeline

Aministrative Associate ll

Tarheel Challenge Academy
06.2021 - Current

Childcare Provider

Self-employeed
04.2021 - 06.2021

Marketing/Director of Admissions

Victorian Senior Care
02.2020 - 04.2021

Marketing/HR Manager/Orientation Supervisor/Direct Support Professional

Rat Race Management
08.2009 - 02.2020

Assistant to the Director of Operations

McDonald's Restaurant
06.2007 - 08.2009

Restaurant Store Manager

McDonalds Corporation
01.2006 - 06.2007

Customer Support Specialist/Marketing Manager

McDonald's Restaurant
09.2002 - 01.2006

Process Improvement Secretary

Sara Lee/Hanes Brands
09.1999 - 09.2002

Instructor Certification - Food Safety

National Restaurant Association

Certificate of Hamburgerology - McDonalds Restaurant Management

Hamburger University

Certificate - McDonalds Restaurant Management

Effective Management Practices

Certificate - McDonalds Restaurant Management

Advanced Shift Management

Certificate - McDonalds Shift Management

Basic Shift Management

Certificate - Microsoft Excel 97

Randolph Community College

Certificate - Desktop Publishing W/microsoft Word

Randolph Community College

Certificate - Microsoft Office

Fred Pryor Seminars

Certificate - Microsoft Word 97

Randolph Community College

Certificate - Microcomputer

Randolph Community College

Certificate - Keyboarding For Microsoft Word

Randolph Community College

High School Diploma -

Wahama High School
Laura CRaven