Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Corbett

Delco

Summary

Detail-oriented healthcare professional with expertise in administration and customer service. Facilitates efficient healthcare operations by coordinating communications, referrals, and policy enforcement. Seeking opportunities to leverage skills in a hospital setting while pursuing ongoing education.

Overview

16
16
years of professional experience

Work History

Patient Access Representative

Wilmington Health
Wilmington
06.2024 - Current

Eligibility Specialist

  • Managed pre-authorizations and referrals for patient care.
  • Coordinated insurance verification, ensuring accuracy of patient information for seamless processing.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Processed medical claims efficiently using advanced healthcare software systems.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Developed innovative solutions that improved team performance and patient access outcomes.
  • Utilized medical terminology to ensure accurate communication within healthcare settings.
  • Executed billing and coding processes for healthcare services.

Patient Access Representative ED

Sentara Albemarle Medical Center
Elizabeth City
06.2022 - 06.2024
  • Checked in and discharged patients efficiently at reception
  • Verified demographic information to maintain accurate patient records and streamline processing
  • Conducted insurance verification and collected copays to ensure proper billing and reduce delays
  • Ensured timely billing by verifying insurance details and collecting copays.
  • Verified patient demographic information to maintain accurate records.
  • Provided support with calmness and compassion in patient interactions
  • Documented essential medical information in patient records.
  • Assisted the ED team during emergency situations

Operations Manager

Bank of America
Virginia Beach
08.2010 - 05.2022
  • Oversaw daily operations to ensure compliance with banking regulations.
  • Streamlined processes to enhance customer service and operational efficiency.
  • Implemented risk management strategies to safeguard against financial loss.
  • Managed team performance through regular training and development sessions.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored workflow and adjusted resources to meet changing demands.
  • Managed scheduling, training and inventory control.
  • Assisted in forecasting cash needs based on historical data analysis.

Education

High School Diploma -

Southeastern Community College
Whiteville, NC
09-2001

Some College (No Degree) - Certified Nursing Assistant

Rowan-Cabarrus Community College
Salisbury, NC

Some College (No Degree) - EKG Tech

College of The Albemarle
Elizabeth City, NC

Skills

  • Insurance verification
  • Eligibility determination
  • Claims processing
  • Appointment scheduling
  • Referral coordination
  • Electronic health records
  • HIPAA compliance
  • Medical terminology
  • Registration and admissions
  • Cash management
  • Scheduling diagnostic procedures
  • Attention to detail
  • Problem resolution
  • Multitasking and organization
  • Team collaboration
  • Effective communication
  • Bilingual communication
  • Team leadership
  • Risk management
  • Problem-solving
  • Records maintenance
  • Scheduling diagnostic procedures

Languages

Spanish
Native/ Bilingual

Timeline

Patient Access Representative

Wilmington Health
06.2024 - Current

Patient Access Representative ED

Sentara Albemarle Medical Center
06.2022 - 06.2024

Operations Manager

Bank of America
08.2010 - 05.2022

High School Diploma -

Southeastern Community College

Some College (No Degree) - Certified Nursing Assistant

Rowan-Cabarrus Community College

Some College (No Degree) - EKG Tech

College of The Albemarle
Laura Corbett