Laura Americo
Fuquay-Varina,NC
Summary
Certified optician seeking a position as a sales representative with an acknowledged company in visual aids. Achieved a terrific sales record, consistent monthly growth, and have excellent professional relationships with optometrists and patients. Highly skilled and enthusiastic with more than 14 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, cost of goods, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume optometric practices by providing exceptional customer service and practice management.
Overview
13
13
years of professional experience
Work History
Practice Manager
EyeCare for You, OD, PA
10.2022 - Current
- Negotiated and lowered lab costs by $2000 monthly
- Manage inventory of approx
- 33,000 wholesale/$100,000 retail
- Increased personal sales by 59% from 2022 to 2023
- Grossed first $1M in company's 9 year history
- Implemented bonus structure (started Q1 2023) based on quarterly growth
- Recruit, interview, hire, and train new employees
- Conduct monthly meetings and new hire evaluations at 90 days
- Manage employee PTO, sick days, time off, and schedules
- Maintain doctor and patient schedules
- Run biweekly payroll and deductions reports for retirement accounts
- Revise and update company website and social media pages
- Started a donation program for free exams and prescription eyeglasses for TROSA Durham and A&P Smith Partners Community Development Center.
Optical Manager/ABOC Optician
EyeCare For You, OD, PA
03.2018 - 09.2022
- Frame purchasing and board management/ophthalmic lens sales
- Lowered cost of goods from an average of 38% to 32%
- Ordered ophthalmic lenses and verified upon arrival
- Head all social media accounts and business website
- Organize and run yearly trunk shows and community expos.
Optical Manager/ABOC Optician
Triangle Family Eye Care, OD, PA
11.2016 - 03.2018
- Retained optical cost of goods within 30-33%
- Managed inventory of approx
- 50,000 wholesale/$150,000 retail
- Filled and verified all ophthalmic lens orders.
Optician/Ophthalmic Scribe/ABOC Optician
Lake Norman Eye Care, OD, PA
10.2010 - 10.2016
- Manage all prescription ophthalmic lens orders
- Neutralize and troubleshoot prescription lenses
- Frame purchasing and board management
- Defuse high-intensity situations with patients.
Education
Certified -
American Board of Opticianry
06.2016
Career Progression Program -
National Academy of Opticianry
01.2014
Graduate -
Stoneman Douglas High School
Parkland, FL01.2005
Skills
- Sales
- Scribing/pre-examination testing including doing OCTs, visual fields, pachymetry, EOMs, IOPs, retinal photos with Daytona and Optovue cameras
- Knowledgeable in multiple contact lens types and materials, insertions and removals, including scleral and RGP
- Proficient in EMR software including OfficeMate, Liquid, and Revolution
- Workflow Management
- Electronic Health Records
- Policy and Procedure Development
- Staff Management
- Leadership abilities
- Marketing
- Payroll Administration
- Financial Operations Oversight
- Project Oversight
Websites
Timeline
Practice Manager
EyeCare for You, OD, PA
10.2022 - Current
Optical Manager/ABOC Optician
EyeCare For You, OD, PA
03.2018 - 09.2022
Optical Manager/ABOC Optician
Triangle Family Eye Care, OD, PA
11.2016 - 03.2018
Optician/Ophthalmic Scribe/ABOC Optician
Lake Norman Eye Care, OD, PA
10.2010 - 10.2016
Certified -
American Board of Opticianry
Career Progression Program -
National Academy of Opticianry
Graduate -
Stoneman Douglas High School
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