LATYSHA LAND
Knightdale
Summary
Customer service specialist with a track record of exceeding performance goals and driving customer satisfaction. Proficient in using CRM systems, analyzing customer feedbacks, and implementing process improvements. Passionate about creating a positive customer experience and contributing to the overall company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Infant Toddler Teacher
Bright Horizon Child Care
07.2023 - Current
- Create and lead activities based on observations of the children’s interest. Creating and implementing daily lesson plans that align with the developmental needs of infants. Attending to the physical and emotional needs of infants, including feeding, diapering, and comforting. Guiding babies and toddlers through educational and developmental programs. Communicate daily with parents. Document and share the important milestones in their child’s day. Keep the classroom safe and clean by following important procedures and guidelines.
Environmental/Housekeeping
WakeMed Hospital
05.2022 - 11.2022
- Cleans (dusts, disinfects, mops, restocks, pulls trash and inspects) occupied patient rooms.
- Cleans discharge rooms in a timely manner for incoming patients.
- Cleans support areas and critical care areas such as nurses stations, lounges, intensive care units and isolation rooms
- Enters data into the bed tracking system.
- Inspect ancillary and patient areas and projects.
- Strip, wax, dust mop and damp mop floors. Vacuum, bonnett and extract carpets.
8. Trains and instructs new housekeepers in proper hospital policies and procedures.
Sales Floor Team Member
Target
07.2018 - 09.2022
- Helping customers locate specific products throughout the store. Processing sales transaction using a POS system. Recommending products and services to customers based on their needs and preferences. Maintaining a clean and organized sales floor. Assisting with inventory management and restocking as needed. Unloading items from trucks, arranging, and cleaning the storeroom.
Stock Clerk
Toys R Us
09.2017 - 01.2018
- Display toys on shelves, racks, windows and showcase to attract customers. Assist customer in locating merchandise. Assisting with inventory management and restocking as needed.
Customer Care Specialist
Duke Energy Progress
11.2012 - 12.2015
- Provide high quality incoming call customer interaction by handling customer’s needs with integrity and empathy in one transaction. Professional judgement and escalate customer issues/concerns to management when appropriate. Participate in one-call rotation. Promote sales of available products. Perform other duties as assigned, including work on special projects and work queues.
Guest Service Care Representative
Target
10.2011 - 01.2012
- Assist guests with returns, exchanges, and product inquiries. Maintaining appearance of the store’s interior to company standards. Handle cash and card transactions. Answer guest phone calls and direct appropriately.
Child Care Worker
It's A Family Affair
08.2005 - 03.2010
- Maintain a safe and sanitized play environment. Responsible for changing diapers and feeding the toddlers. Identify signs of emotional or developmental problems and report information to their parents. Create developmentally appropriate lessons plans.
Education
Certificate - Infant & Toddler Certification
Stanley Community College
01.2010
Diploma - undefined
Cary High School
Cary, NC01.2009
Skills
- Microsoft Word, Excel, Power Point
- CIM (Customer Information Management)
- Avaya Telephone System
- Lytec computer System
- People Soft
- EPIC and EMR
- Early childhood education
- Customer service skills
- Team collaboration
- Customer service
Accomplishments
Won Teacher of the Month at Bright Horizons
A member of Better Together at Bright Horizons we help foster company engagement.
Certification
Infant Toddler Certification
Timeline
Infant Toddler Teacher
Bright Horizon Child Care
07.2023 - Current
Environmental/Housekeeping
WakeMed Hospital
05.2022 - 11.2022
Sales Floor Team Member
Target
07.2018 - 09.2022
Stock Clerk
Toys R Us
09.2017 - 01.2018
Customer Care Specialist
Duke Energy Progress
11.2012 - 12.2015
Guest Service Care Representative
Target
10.2011 - 01.2012
Child Care Worker
It's A Family Affair
08.2005 - 03.2010
Diploma - undefined
Cary High School
Certificate - Infant & Toddler Certification
Stanley Community College
Awards
Teacher of the Month at Bright Horizon's
Employee of the Month at Duke Energy