Latricia (Tricia) Williams
Charlotte
Summary
To obtain a position within the medical field that will allow me to utilize my medical assistance, patient advocacy and administrative skills in a team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Respite Care Provider
The Kids Workshop
07.2023 - Current
- Improved respite care quality by developing and implementing individualized care plans.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
Team Lead Surgery Scheduler
Atrium Health-Levine Cancer Institute
04.2021 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased patient satisfaction by ensuring timely completion of surgery scheduling and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Care Coordinator
Atrium Health-Levine Cancer Institute
07.2017 - 04.2021
- Completed referrals for patients and coordinated with referring and receiving practices and or departments.
- Obtain all authorizations needed for procedures.
- Coordinate and schedule surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
- Review benefits and educate patients on insurance coverage.
- Proficient with Canopy and EPIC medical software systems, and medical terminology/ ICD codes.
Customer Service Representative
Convergys, Direct TV
01.2016 - 07.2017
- Processing customer's orders and sales.
- Selling clients products plus handling miscellaneous customer service and general information calls.
Medical Assistant
Atrium Healthcare- Charlotte Pediatric Clinic
07.2013 - 09.2015
- Assist physicians by directing the care of patients.
- Perform lab procedures, including U/A (cauterizations), Urine HCG, Rapid Strep's, CBC's, Venipunctures and other actions.
- Administer medications under the directions of the senior medical staff.
- Process registration and scheduling of patients.
- Utilize the medical office tools in an efficient and proficient manner. Tools include: IDX, Canopy, and Centrix.
In-Home Caregiver
Progressive Home Care
10.2012 - 10.2014
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Partnered with the medical team to ensure that the proper medication has been delivered to the home.
Education
Associate of Applied Science - Medical Assistant
ECPI University
Charlotte, NC06.2013
No Degree - Nursing
East Carolina University
Greenville, NC05.2011
Skills
- Teamwork and Collaboration
- Staff Training
- Leading Team Meetings
- Regulatory Compliance
- Schedule Management
- Patient Focus
- Documentation And Reporting
- Conflict Resolution
- Daily workflow improvement
- Problem-Solving
- Attention to Detail
- Patient Support
- Complex Problem-Solving
Certification
- CPI - 2024
- BLS, CPR, AED- 2024
Timeline
Respite Care Provider
The Kids Workshop
07.2023 - Current
Team Lead Surgery Scheduler
Atrium Health-Levine Cancer Institute
04.2021 - Current
Care Coordinator
Atrium Health-Levine Cancer Institute
07.2017 - 04.2021
Customer Service Representative
Convergys, Direct TV
01.2016 - 07.2017
Medical Assistant
Atrium Healthcare- Charlotte Pediatric Clinic
07.2013 - 09.2015
In-Home Caregiver
Progressive Home Care
10.2012 - 10.2014
Associate of Applied Science - Medical Assistant
ECPI University
No Degree - Nursing
East Carolina University
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