LATRICE D. MCRAE
Gastonia
Summary
Dynamic Core Benefit Advisor at Alight Leave Solutions with a proven track record in benefits administration and client rapport building. Expert in Medicare plans and proficient in Microsoft Office, I excel in enhancing customer experiences and ensuring compliance, driving successful outcomes in complex enrollment processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Core Benefit Advisor
Alight Leave Solutions
01.2021 - Current
- Leveraged extensive knowledge of benefits administration across MA, MS, Dental, PDP, and Vision offerings.
- Demonstrated proficiency in Microsoft Office suite and quickly adapted to new software applications.
- Cultivated strong verbal communication skills to improve customer service experiences.
Customer Service Specialist
Alight Leave Solutions
01.2024 - 07.2024
- Possessed working knowledge of internal systems such as Leave Pro, Care portal, Knowledge Central, ALIS, and Microsoft Teams.
- Facilitated reporting across diverse applications and platforms, ensuring data consistency.
- Acted as a liaison to assist members in filing claims and expediting resources for priority employees.
- Demonstrated expertise in Disability Management, FMLA, and Workers Compensation.
Senior Insurance Agent
Choice Health
06.2018 - 09.2021
- Assessed individual health, financial status, and preferences to recommend appropriate plans.
- Facilitated comparison of health coverage options from multiple insurance providers.
- Explained costs, conditions, and benefits associated with Original Medicare.
- Assisted members during enrollment process, ensuring accurate completion and timely submission of paperwork.
Insurance Advocate
Go Health
01.2019 - 02.2019
- Managed inbound and outbound calls in sales center to engage potential customers.
- Guided consumers through plan selection and enrollment processes to ensure optimal assistance.
- Ensured consumers received suitable coverage from health insurance plans.
- Maintained compliance with state regulations and related rules throughout operations.
Education
Bachelor of Science -
Southern New Hampshire University
2500 N. River Rd, Manchester NH 0310601.2026
Skills
- Communication and interpersonal skills
- Medicare plans expertise
- Client rapport building
- Proficient in Microsoft Office and enrollment processes
- Problem-solving and critical thinking
Accomplishments
- Consistency hit ALL 6TH AEP GOALS
- Rewarded with spiffs, of major appliances as well as gift certificates.
Certification
- AHIP Medicare+Fraud, Wast and Abuse Training
- Contracted in the following states AZ,FL,CO,GA,IN,KY, MI,MO,MS,NC,NY OH,PA,SC,TN,TX,VA,WI,
Timeline
Customer Service Specialist
Alight Leave Solutions
01.2024 - 07.2024
Core Benefit Advisor
Alight Leave Solutions
01.2021 - Current
Insurance Advocate
Go Health
01.2019 - 02.2019
Senior Insurance Agent
Choice Health
06.2018 - 09.2021
Bachelor of Science -
Southern New Hampshire University
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