LaTressa Williams
Charlotte
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent in professionalism and effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 6 years of industry experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Avenue5 Residential
09.2023 - Current
- Reduce costs with effective budget management and resource allocation strategies.
- Enhance team collaboration through meetings, clear communication, and share goal setting.
- Maintain all accounts receivables to include collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
- Process evictions, which includes processing all necessary paperwork and communicating on a thorough and consistent basis up until case resolved.
- Conduct daily property inspections to ensure upkeep, cleanliness, and enter service requests for any area needing attention.
- Increase tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Coordinate move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepare detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Resolve conflicts between tenants regarding noise and other various complaints.
- Process security deposit refunds.
- Undertake responsibility for the office in the absence of the property manager.
- Lease aprtments.
Assistant Property Manager
Mid-America Apartment Homes (MAA)
05.2021 - 06.2023
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Trained and motivated leasing staff during bi-monthly trainings.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Leasing Consultant
CWS Apartment Homes
04.2019 - 05.2021
- Provided tours of property and amenities to prospective tenants and offer valuable information regarding major features.
- Ensured all community areas to include club house and leasing office are in perfect condition.
- Increased occupancy from 93% to 98% through Exceptional customer service and vast sales skills.
- Encouraged prospective residents to lease with us by positioning our property and homes in favorable light, and offering exceptional customer service.
- Obtained marketing information from competitors.
- Developed strong, professional relationships with colleagues and residents by initiating collaboration and delivering exemplary service and engagement.
- Set and achieved target goals and deadlines.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Leasing Consultant
Cameron Southpark
03.2018 - 04.2019
- Greeted, prequalified, and followed-up with prospective residents.
- Negotiated leasing terms and conditions and close deals.
- Maintained units ensure market readiness; conduct apartment tours, answered questions and highlight selling features and benefits of the property.
- Processed and verify applications in timely manner, which increases likelihood of successful rentals..
- Maintained knowledge of surrounding community of rent comps.
- Addressed and investigated to resolve resident complaints.
- Coordinated move-ins and move outs.
Customer Service Front Desk Clerk
American Airlines
01.2016 - 02.2018
- Calculated, prepared, and issued bills, invoices, and account statements according to established procedures.
- Communicated with customers, employees, and other individuals to answer questions and explain information.
- Scanned documents and entered them into computer data-base.
- Participated and supported other team members with accounts and workload on day to day operations including setting priorities, organizing, scheduling work and problem solving.
Education
Certification of Business Administration -
Vance-Granville Community College
Henderson, NC07.2006
Skills
- Yardi
- Onesite
- Bluemoon
- Yieldstar
- RealPage
- NAA Lease
- Fair Housing
- Market Survey
- Collections
- Efficient multi-tasker
- Customer service-oriented
- Deadline oriented
- Strong organizational skills
- Competitiveness
- Time management
- Results Driven
Accomplishments
Outstanding Delinqency.
Top leaser of the Month.
Most internet reviews of the Month.
Timeline
Assistant Property Manager
Avenue5 Residential
09.2023 - Current
Assistant Property Manager
Mid-America Apartment Homes (MAA)
05.2021 - 06.2023
Leasing Consultant
CWS Apartment Homes
04.2019 - 05.2021
Leasing Consultant
Cameron Southpark
03.2018 - 04.2019
Customer Service Front Desk Clerk
American Airlines
01.2016 - 02.2018
Certification of Business Administration -
Vance-Granville Community College
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