Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Latressa Kennedy

High Point

Summary

Customer-focused and dependable professional with over 10 years of experience in retail and food service management. Proven ability to lead teams, resolve customer issues efficiently, and maintain high operational standards. Seeking a remote customer service role to leverage strong communication skills and leadership experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader

Walmart
10.2014 - 07.2025
  • Deliver exceptional customer service and a positive experience for customers
  • Guide and coordinate the work of the team to complete task, identify opportunities that drive sales
  • Ensures team maintains business standards in relation to merchandising and stocking
  • Drive Team, increase sales
  • Close and open registers and deposits for banking
  • Developed strategies for problem solving and conflict resolution among team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved escalated customer complaints and increase customer satisfaction to 90%

Shift Supervisor

Little Caesars Pizza
06.2012 - 04.2014
  • Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
  • Aligned departmental policies and practices with company standards to improve efficiency and customer service
  • Delegate task, resolve problems, and make sure everything goes smoothly each shift operation
  • Handle customer and employee complaints
  • Ensure rules and regulations are followed
  • Ensure quality product is delivered to customers on a daily basis

Cashier Assistant

Dollar General
02.2012 - 07.2012
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.

Education

High School Diploma -

Thomasville High School
Thomasville, NC
06.2010

Skills

  • Customer service
  • Communication skills
  • Remote Customer Service
  • Time management
  • Retail Operations
  • Money Handling
  • Scheduling
  • Retail Management
  • Conflict Resolution
  • Teamwork and Collaboration
  • People Management
  • Issue Resolution

Certification

People and Business Leadership Certificate

Timeline

Team Leader

Walmart
10.2014 - 07.2025

Shift Supervisor

Little Caesars Pizza
06.2012 - 04.2014

Cashier Assistant

Dollar General
02.2012 - 07.2012

High School Diploma -

Thomasville High School

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Latressa Kennedy