Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoya REID

Charlotte

Summary

Dedicated hospitality professional with expertise in guest services, event coordination, and sanitation management. Proven ability to enhance guest satisfaction while effectively resolving inquiries and complaints. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments.

Overview

5
5
years of professional experience

Work History

Concierge

Hilton Charlotte Airport
Charlotte
01.2025 - Current
  • Acted as a liaison between hotel management and guests to address special needs or concerns.
  • Handled mail and package deliveries, keeping items secure.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.

Bartender

Hilton Charlotte Airport
Charlotte
01.2025 - Current
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Stocked ice bins and coolers as needed throughout shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Banquet Captain

Hilton Charlotte airport
Charlotte
01.2025 - Current
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Organized banquet staff to ensure efficient service of guests.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Liaised with kitchen staff to ensure timely and accurate food service during events.

Front Desk Agent

Hilton Charlotte Airport
Charlotte
04.2023 - Current
  • Provided information about hotel amenities, services, and local attractions.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Inputted guest information into computer system accurately and securely.
  • Assisted with check-in and check-out procedures for guests.

Bartender

Tax and Tea Lounge
Charlotte
11.2020 - Current
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

High School Diploma -

Lakeland High School
Suffolk, VA
05-1999

Skills

  • Guest services
  • Adaptability to change
  • Effective communication
  • Outstanding customer service
  • Team player mentality
  • Strong work ethic

Timeline

Concierge

Hilton Charlotte Airport
01.2025 - Current

Bartender

Hilton Charlotte Airport
01.2025 - Current

Banquet Captain

Hilton Charlotte airport
01.2025 - Current

Front Desk Agent

Hilton Charlotte Airport
04.2023 - Current

Bartender

Tax and Tea Lounge
11.2020 - Current

High School Diploma -

Lakeland High School

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Latoya REID