Latoya Johnson
Mount Holly
Summary
Dedicated professional with a strong background in returns processing and warehouse operations. Skilled in inventory management and record keeping, driving efficiency and accuracy in customer service. Ready to leverage problem-solving skills to improve operational outcomes.
Overview
9
9
years of professional experience
Work History
Returns Processor
Factory Motor Parts Company
04.2022 - 01.2026
- Processed returns efficiently, ensuring accurate inventory management and timely restocking.
- Conducted quality control inspections on returned items to maintain product standards.
- Collaborated with cross-functional teams to resolve customer inquiries regarding returns and exchanges.
- Maintained organized records of returned products, enhancing data accuracy for reporting purposes.
- Unloaded, inspected, and stored damaged and returned products.
- Documented returned product details in inventory tracking system.
Package Scanner
Fed Ex Ground
02.2017 - 01.2022
- Operated package scanning equipment to ensure accurate tracking and processing of shipments.
- Collaborated with team members to streamline package flow and enhance operational efficiency.
- Conducted quality checks on scanned packages to maintain high standards of accuracy.
- Assisted in inventory management by accurately recording scanned items for stock reconciliation.
- Reduced package misrouting incidents by maintaining thorough knowledge of shipping codes and procedures.
- Conducted routine maintenance checks on scanning equipment to ensure optimal functionality and prevent potential malfunctions.
Operations Specialist
Wells Fargo Distribution
09.2017 - 03.2020
- Developed and maintained filing systems for efficient document retrieval and storage
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared and operated offset printing press for maximum efficiency and production.
- Loaded and positioned unprinted materials.
- Promptly removed completed loads from press.
Education
High School Diploma -
West Mecklenburg High
Charlotte, NC06.2003
Skills
- Shipping and receiving
- Warehouse operations
- Customer service
- Problem-solving skills
- Customer service excellence
- Computer skills
- Decision-making
- Data entry
- Quality control
- MS office
- Record keeping
- Order processing
- Document and records management
Timeline
Returns Processor
Factory Motor Parts Company
04.2022 - 01.2026
Operations Specialist
Wells Fargo Distribution
09.2017 - 03.2020
Package Scanner
Fed Ex Ground
02.2017 - 01.2022
High School Diploma -
West Mecklenburg High