LATOYA HOPKINS
Greenville
Summary
Customer service and healthcare support expert with a proven track record in patient coordination and administrative efficiency. Recognized for enhancing customer experiences and optimizing processes to boost productivity. Skilled communicator adept at building strong relationships with patients and team members.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
PITT & GREENE EMC
Farmville
03.2022 - Current
- Represent the cooperative with professionalism while delivering excellent customer service.
- Processed customer payments, collections, billing inquiries, and service orders to ensure seamless transactions.
- Route calls related to outages, account information, and member services.
- Collaborated with multiple departments to deliver timely and accurate member support.
- Maintain knowledge of billing procedures, accounts receivable, and service processes.
- Reported to Director of Finance, updating on key customer service metrics and issues.
Patient Placement Coordinator
VIDANT MEDICAL CENTER
Greenville
12.2014 - 03.2022
- Managed patient placement using hospital information systems to streamline processes and enhance placement accuracy.
- Coordinated patient admissions and placements by liaising with physicians and medical personnel to ensure timely and appropriate placement.
- Facilitated smooth patient flow and accurate placement coordination by collaborating with healthcare teams and addressing placement challenges.
- Communicated patient placement information to medical and hospital staff.
- Maintained strong knowledge of medical terminology and healthcare procedures.
Administrative Assistant
CONVERGYS
Greenville
02.2011 - 06.2014
- Delivered customer service support for Charter Cable Services in high-volume inbound call center, ensuring customer satisfaction and issue resolution.
- Assisted customers with troubleshooting service and equipment issues.
- Scheduled appointments for installations, repairs, and follow-up service calls.
- Performed data entry and account retrieval using strong 10-key skills.
- Coached and supported new employees while managing supervisor escalation calls, contributing to team development and improved service quality.
Receptionist / Medical Records Clerk
EYE CARE CENTER
Greenville
02.2008 - 02.2011
- Scheduled appointments and processed referrals, ensuring seamless patient flow and timely care.
- Answered phones and gathered patient information, enhancing patient experience and support.
- Verified insurance coverage and patient information using computerized systems.
- Maintained medical records and assisted with office administrative duties.
- Ensured accurate daily cash deposits, supporting office financial accountability.
Education
Associate in Applied Science - Early Childhood Education
Pitt Community College
Winterville, NC05-2005
High School Diploma -
Farmville Central High School
Farmville, NC06-1999
Skills
- Microsoft Word 2007 and 2010
- Microsoft Excel 2007 and 2010
- Data entry and 10-key
- Internet browsing
- Windows XP Professional
- Xerox and email scanning
- Fax and postage operations
- Typing speed: 50 WPM
- Customer relationship management
Timeline
Customer Service Representative
PITT & GREENE EMC
03.2022 - Current
Patient Placement Coordinator
VIDANT MEDICAL CENTER
12.2014 - 03.2022
Administrative Assistant
CONVERGYS
02.2011 - 06.2014
Receptionist / Medical Records Clerk
EYE CARE CENTER
02.2008 - 02.2011
Associate in Applied Science - Early Childhood Education
Pitt Community College
High School Diploma -
Farmville Central High School