Latori D. Currence
Caromonthelth Regional
Charlotte
11
years of professional experience
Seeking a challenging position that allows utilization of skills while offering opportunities for advancement.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Work History
CNA/ Medication Aide/ BHT
3 Years 8 Months- Effective communicator
- Assists with patient's elimination needs: Bedpan/urinal, bowel/bladder retraining, collect/test specimens, perineal/catheter care, applies condom caths, enemas (non-medicated), empties drainage devices from body cavities/wounds, and measures and records output.
- Provide patient care
- Report medical problems appropriately
- Vital Sign
- Observes and reports changes in patient/resident conditions.
- Orients patients/families to unit and instructs patient on safety measures.
- Assists with clerical work such as, including answering phones, entering data and maintaining medical records.
- Performs personal care (activities of daily living): Bathing (assist, bed bath, tub bath, shower, sits), mouth care, skin care, hair care, nail care, bed-making (modified), dressing and undressing
- Performs duties as outlined in the scope of Nurse Aide I
- Supports patients/residents with activities of daily living.
- Traveling to different hospital(Caro Mount, Orth Carolina urgent care, Lake Norman Regional
- Completes computer data entry requirements which include order entry, cancellation of procedures, and miscellaneous billing as required.
- Maintains scheduled surgeries, procedures, tests, and pertinent calls to make as required by the unit/department
- Assists patients/residents with personal hygiene.
- Ability to recognize technical inferior EKG and take corrective action as appropriate. Excellent customer service and communication skills. Demonstrate thorough knowledge of cardiac monitor interpretation, skills, and abilities.
- Perform technical tasks with appropriate training such as administering a 12- Lead Electrocardiogram test and routine venipuncture
Certified Medical Assistant
3 Years 4 Months- Clinical:
- Taking vital signs (temperature, pulse, blood pressure, respiration).
- Assisting with examinations and procedures.
- Collecting specimens (blood, urine, etc.).
- Administering injections and medications (under supervision).
- Performing basic wound care.
- Responding to medical emergencies. (code blue)
- Administrative:
- Maintaining patient records and files.
- Scheduling appointments and coordinating care.
- Stocking and preparing exam rooms.
- Interacting with patients, other staff, and outside agencies.
- Following security protocols and procedures.
- Specific to Correctional Settings:
- Direct supervision of those offenders in custody
- Monitoring visitations
- Ensuring the safety and security of the medical facility
- Preparing reports as necessary
- Monitoring inmates for signs of illness or injury.
- Conducting detox checks.
- Potentially assisting with mental health or substance abuse programs.
- Working with a potentially vulnerable and underserved population.
- Challenges:
- Working with a population that may be difficult to manage or may have complex health needs.
- Navigating the security and safety protocols of a correctional facility.
- Potentially dealing with limited resources or staffing.
- Adapting to the unique dynamics of a correctional environment.
Claims Specialist
4 Years 10 Months- First notice of loss processor, process the claim, and obtain loss facts.
- Take inbound calls, ability to deal with a high call volume.
- Ability to check and respond to correspondence: email, mail, and fax.
- Track, analyze, discuss coverage, and provide next steps.Provide exceptional customer service by phone, email, and online chat. Assist customers with questions about insurance policies, billing, claims, and account information. Process policy changes, updates, cancellations, and renewals accurately. Document customer interactions and maintain detailed, accurate records. Resolve customer concerns and complaints professionally while ensuring a positive experience. Explain insurance products, coverage, and company policies in a clear and understandable way. Verify customer information and protect confidential data in accordance with privacy regulations. Work with claims, underwriting, and other departments to resolve customer issues. Meet performance goals for quality, customer satisfaction, productivity, and call handling. Navigate multiple computer systems while speaking with customers and entering information. Stay up to date on company policies, procedures, and insurance regulations.
Benefits Claims Specialist II / Benefits Verification
3 Years- Receives claims, confirms policy coverage and acknowledgment of the claim
- Determines validity and compensability of the claim
- Establishes reserves and authorizes payments within reserving authority limits
- Manages non-complex and non-problematic medical only claims and minor lost-time workers’ compensation claims under close supervision
- Communicates claim status with the customer, claimant and client
- Adheres to client and carrier guidelines and participates in claims review as needed
- Assists other claims professionals with more complex or problematic claims as necessary
Education
Associate of Science - Medical Assistant with Clinical
- Certified Nursing Assisting since 2008
- CPR INSTRUCTOR (American Heart Association 2021)
- Certified Holistic Birth and Postpartum Doula
- GPA: 3.25
Skills
Certified Nursing Assistant (since 2008)
Excellent written and verbal communication skills
Ability to learn rapidly to develop knowledge and understanding of claims practice
Ability to identify
analyze and solve problems
Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
Strong interpersonal
time management and organizational skills
Ability to meet or exceed performance competencies
Ability to work both independently and within a team environment
Multi-tasking
applies appropriate Infection Control practices
Health Promotion and Maintenance
Pain management
Outstanding Communication
Call Center Experience
Ability to handle and analyze claim
Strong critical thinking
Strong computer skills (word
excel
Microsoft
and outlook)
Team player
Timeline
Certified Medical Assistant
Piedmont Correctional Intuition State Prison
01.2023 - 05.2026Read More
CNA/ Medication Aide/ BHT
Caromonthelth Regional
11.2022 - CurrentRead More
Claims Specialist
Allstate Insurance Company
01.2018 - 11.2022Read More
Benefits Claims Specialist II / Benefits Verification
AmericanSource Bergen
02.2015 - 02.2018Read More
Centura College
Associate of Science from Medical Assistant with Clinical
Read More