Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATONDA MORRIS

Charlotte

Summary

Management and Medical Professional seeking an opportunity where experience in staffing, employee relations, and superior communication skills will enhance overall strategic and direction of an organization.

Overview

11
11
years of professional experience

Work History

Compliance Coordinator

1st Choice Home Health
05.2024 - Current


  • Stay current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
  • Serve as liaison between management and staff on matters related to ethics, integrity, and compliance concerns or inquiries.
  • Streamline processes for increased efficiency in monitoring and reporting compliance activities.
  • Improved accuracy of medical billing by reviewing patient records and conducting regular audits.
  • Supported medical billing processes by providing accurate coding and documentation, resulting in prompt reimbursement from insurance companies.

Assistant Center Operations Director

Concentra Urgent Care
12.2022 - 04.2024


  • Assists Center Director with hiring, training, disciplining, and terminating back office personnel
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw budget management processes, ensuring financial compliance and operational sustainability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Back Office Lead

Concentra Urgent Care
04.2019 - 12.2022


  • Prepare patients for health care visits by directing them to the exam room and assisting physicians during examinations
  • Facilitate white board and back-office team, order/maintain inventory, train order clinical competencies as Preceptor work along COD increase center metrics
  • Perform preliminary physical test: take vitals, blood draws, give injections, collect specimens, perform basic laboratory test i.e., EKG’s, Spirometry, and Immigration Exams
  • Proficiency Deliverer training new colleagues and maintain monthly clinical competencies and facilitate back-office flow, order necessary supplies, manage inventory

Human Resources Specialist/Client Service Manager

At Home HealthCare Agency, LLC
09.2014 - 02.2019
  • Designed and ensure new employee onboarding process by screening resumes, conducting interviews, and orientate new and current field staff to company’s policies and procedures
  • Developing and Assembling training programs for managers as to improve recruiting and hiring efficiencies and reduce turn over
  • Implemented metrics-driven reporting tools that provided valuable insights into recruitment effectiveness and areas needing improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate of Applied Science - Medical Assisting

MedTech College
Fort Wayne, IN
01.2010

Skills

  • Compliance monitoring
  • Data compilation
  • Quality management processes
  • Audit coordination
  • Documentation management

Timeline

Compliance Coordinator

1st Choice Home Health
05.2024 - Current

Assistant Center Operations Director

Concentra Urgent Care
12.2022 - 04.2024

Back Office Lead

Concentra Urgent Care
04.2019 - 12.2022

Human Resources Specialist/Client Service Manager

At Home HealthCare Agency, LLC
09.2014 - 02.2019

Associate of Applied Science - Medical Assisting

MedTech College

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