LaTisha Smith
Concord
Summary
Energetic Customer Service Representative with 20 plus years of experience. Always provide quality service with the ability to resolve complex customer inquiries. Possesses strong communication and interpersonal skills. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Team player looking for a long term professional career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Cabarrus County Schools
2022.03 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Resolution Case Manager
AirBNB
2016.03 - 2021.01
- Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
- Research and troubleshoot problems using available resources
- Mediate situations between guests and hosts.
Travel Agent
I Cater to You Travel
2008.04 - Current
- Coordinate travel packages with flights, hotels, car rentals, and cruise lines
- Advise on travel arrangement and travel documentations
- Prepare payment arrangements and process payments
- Online mass marketing and promotions on travel deals.
Frame Specialist
Verizon Communications
1999.04 - 2008.04
- Repair and install DSL phone lines and troubleshoot wiring technical issues
- Demonstrated passion for excellence with respect.
Education
High School Diploma -
Columbus High School
The Bronx, NY06.1990
Skills
- Apple Macintosh
- Microsoft Windows
- Power Point
- Excel
- Access
- Disk Operating System
- Avaya Phone System
- Photoshop
- Graphic Design
- Web Design Templates
- Planning Events
- Paychex Payroll
- Video Conferencing
- MS Office
- Positive Reinforcement
- Instructional Strategies
Certification
- CTA - Certified Travel Associate
- Certified Substitute, Cabarrus County Schools
Timeline
Substitute Teacher, K-12
Cabarrus County Schools
2022.03 - Current
Resolution Case Manager
AirBNB
2016.03 - 2021.01
Travel Agent
I Cater to You Travel
2008.04 - Current
Frame Specialist
Verizon Communications
1999.04 - 2008.04
High School Diploma -
Columbus High School
- CTA - Certified Travel Associate
- Certified Substitute, Cabarrus County Schools
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