Latisha Mccormick

• Remote Position-Handled incoming calls regarding patient medication refills and workers' compensation benefits.
• Researched patient medical histories to identify potential drug interactions prior to forwarding refill requests.
• Submitted refill requests for new and expired medications to healthcare providers.
• Suggested generic medication alternatives to assist patients in reducing prescription costs.
• Conducted thorough investigations of medical and pharmacy benefits to support patient care.
• Maintained accurate documentation, ensuring compliance with healthcare regulations and company standards.

Delivered exceptional customer service while managing confidential patient information.

• Remote Position- Spearheaded implementation of streamlined support process, reducing response times by 20% and enhancing customer satisfaction.
• Verified insurance coverage and secured pre-authorizations for patient appointments.
• Investigated denied claims and reviewed medical coding to facilitate accurate appeals documentation.
• Addressed inquiries from patients and physicians on explanations of benefits, copays, deductibles, and claim status to enhance understanding and resolution.
• Maintained accurate patient records to support treatment and billing processes.
• Facilitated patient enrollment in copay assistance programs and processed necessary documentation.
• Collaborated with healthcare staff to ensure adherence to clinic appointment scheduling protocols.

Resolved customer account issues, providing timely support to enhance overall customer satisfaction.