Latisha Lewis
McLeansville
Summary
Experienced Epic Healthy Planet and Compass Rose professional with 4+ years in healthcare IT, including roles as Team Lead, Credentialed Trainer, and Help Desk Support and Abstractor. Skilled in driving end-user adoption, optimizing workflows, and maintaining high quality standards. Passionate about leveraging Epic expertise and leadership experience to deliver impactful training and operational excellence as a Principal Trainer. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Credentialed Trainer
CSI Healthcare IT
Remote
2026.01 - Current
- Facilitated Epic Ambulatory training sessions for healthcare staff and users, ensuring effective platform utilization.
- Supported system implementation by guiding users through the Epic Ambulatory platform.
- Developed training materials addressing diverse learning needs and roles, enhancing user comprehension.
- Maintained up-to-date documentation on training materials and resources, supporting continuous learning and compliance.
Clinical Service Desk
Nordic Global
Remote
2025.12 - 2026.02
- Managed, prioritized, and resolved high-volume IT support incidents and service requests within the ServiceNow platform
- Troubleshot hardware and software issues to support Epic IT operations and minimize downtime.
- Investigated system errors to identify root causes and implement effective solutions.
- Installed operating systems, applications, patches, and updates to maintain system functionality.
Epic Help Desk Consultant
Northwell Health System
Remote
2025.10 - 2025.12
- Diagnosed and resolved network connectivity issues, ensuring high system uptime and reliability.
- Collaborated with IT teams to implement system upgrades, improving overall efficiency and user satisfaction.
- Provided technical support for software and hardware issues, achieving timely resolution of user inquiries.
- Facilitated user training sessions to enhance system understanding and boost departmental productivity.
- Developed and maintained documentation for troubleshooting procedures, streamlining support processes for team members.
Epic Consultant
Atrium Healthcare
Concord
2025.09 - 2025.10
- Led Epic implementation projects, ensuring alignment with organizational goals and user needs.
- Collaborated with clinical teams to optimize workflows, resulting in improved system usability.
- Conducted training sessions, empowering staff to utilize Epic systems and tools effectively.
- Analyzed system performance data to identify improvement areas and implemented targeted solutions.
Epic Consultant
Orlando Health
Tampa
2025.08 - 2025.09
- Led Epic implementation projects that optimized patient care workflows and enhanced operational efficiency across multiple departments.
- Developed training programs for end-users that ensured effective system utilization and improved user confidence.
- Collaborated with clinical teams to gather requirements and tailor Epic functionalities, enhancing alignment with organizational needs.
- Conducted system testing and validation, identifying issues and facilitating timely resolutions to improve user experience.
EpicCare Compass Rose Credentialed Trainer
Hannibal Regional Hospital
Hannibal
2024.12 - 2025.08
- Provided training and education on multiple Epic applications to hundreds of end-users.
- Identified training gaps and collaborated with training team to implement effective resolutions.
- Developed comprehensive exercise books and study guides to enhance learning.
- Delivered remote training sessions to end-users via online platforms.
- Facilitated onboarding sessions to strengthen new hire integration into hospital protocols.
- Supported trainees with guidance on professional development and career advancement opportunities to foster growth within the organization.
- Facilitated collaboration between departments through cross-functional training initiatives that promoted shared understanding of goals, responsibilities, processes, tools.
ClinDoc/Epic Ambulatory Go-Live Support ATE Specialist
Wellstar Heath System
Augusta
2024.11 - 2024.12
- Facilitated open communication channels between end-users, project managers, and IT personnel for seamless collaboration during the Go-Live process.
- Facilitated assistance for Ate by managing phone inquiries and logging support tickets in ServiceNow.
- Maximized operational efficiency during the transition phase by proactively anticipating potential challenges and developing contingency plans accordingly.
Epic Cadence ATE Support Consultant
Memorial Hermann Hospital
2024.10 - 2024.11
- Improved client satisfaction by providing timely and efficient Epic Cadence support to healthcare professionals.
- Cultivated strong client relationships through consistent communication and proactive problem-solving.
- Delivered training programs that improved staff or user proficiency in specific systems, processes, or procedures.
- Facilitated knowledge transfer among team members, enhancing understanding of specific systems, processes, or procedures.
EpicCare Ambulatory Credentialed Trainer/Compass Rose
Salem Township Hospital
Salem
2024.06 - 2024.10
- Provided training and education on multiple Epic applications to thousands of end-users.
- Provided clear instructions, hands-on demonstrations, and guided practice during training sessions, leading to reduced errors in job performance.
- Increased trainee engagement with interactive learning materials and real-world examples during training sessions.
- Collaborated with training team to identify and address training gaps, enhancing overall training effectiveness.
- Troubleshot technical issues to ensure seamless operation of Epic applications for end-users.
Grand Central/Prelude Credentialed Trainer
Portland Near Term Corporation
Portland
2023.06 - 2023.10
- Trained employees on Epic ADT/Prelude (Grand Central) for effective scheduling, registration, and insurance verification.
- Developed and updated documentation (workbooks, workflows, tip sheets, guides, and test questions) to support project implementation.
- Collaborated with Instructional Designer to provide insights and enhance project outcomes.
- Signed in students via an electronic database with the paper roster.
Epic Chart Abstraction Specialist
Healthcare IT Leaders
Remote
2021.01 - 2022.10
- Abstracted relevant clinical data from medical records, including diagnoses, procedures, and medications, facilitating effective patient care management.
- Ensured accurate and complete clinical documentation for coding, billing, and quality reporting, supporting optimal reimbursement and care quality.
- Reviewed medical records to extract confidential information, ensuring compliance with established guidelines.
Recruiter for Renewal
Andersen
Greensboro
2020.02 - 2021.01
- Designed and executed renewal campaigns to re-engage previous candidates and strengthen ongoing relationships.
- Engaged past candidates to evaluate interest in new opportunities and gauge potential for renewal.
- Developed and implemented talent attraction and retention strategies to enhance workforce stability.
Mental Health Intake Coordinator
Pinnacle Family Services
Burlington
2019.01 - 2020.02
- Communicated patient goals, diagnoses, and registration highlights, including risk factors, to Director of Program Operations, Quality Assurance Team, and clinicians to ensure coordinated care.
- Educated patients about medical and behavioral health rehabilitation programs and mental healthcare resources, enhancing their understanding of available support.
- Screened, scheduled, and completed pre-registration documentation for patient referrals in adherence to organizational and governmental standards.
National Priority Service Response Team
United Health Group
Greensboro
2015.06 - 2018.11
- Motivated and boosted morale among agents through positive communication and feedback, promoting continuous improvement and service excellence.
- Evaluated training effectiveness with floor managers to enhance preparedness of new employees.
- Built trust through compassionate and integrity-driven interactions.
Education
Bachelor of Science - Healthcare Information Management
Western Governors University
Salt Lake, UT12.2027
High School Diploma -
Guilford Technical Community College
High Point, NC12.2001
Skills
- Curriculum design
- Facilitated instructor-led training
- LMS platform management
- Skilled in Microsoft Office tools
- Interactive training solutions
- Technical troubleshooting
- Project management
- HIPAA compliance knowledge
- Documentation & Reporting
- Training Methodologies
- Client relations expertise
- Regulatory Compliance
- Mentoring experience
- Virtual training
- Adaptive learning
- Ticketing system proficiency
- ServiceNow administration
- Empathy and patience
- Remote support capabilities
- IT troubleshooting
- Patient care workflows
- Epic systems training
- Issue resolution
- Materials preparation
- ServiceNow administration
Certification
- Cerner Certified Case Management, 03/01/23
- Cerner Certified Revenue Cycle, 04/01/23
- The Essentials of Project Management – Udemy, 12/01/23
- Licensed in Property and Casualty damage – The Randleman Company, 01/01/20
Area Of Expertise
Compass Rose, Healthy Planet, EpicCare Ambulatory, ClinDoc, Cadence, Grand Central, Case Management, Revenue Cycle, Athena, Meditech
Timeline
Epic Ambulatory Credentialed Trainer
CSI Healthcare IT
2026.01 - Current
Clinical Service Desk
Nordic Global
2025.12 - 2026.02
Epic Help Desk Consultant
Northwell Health System
2025.10 - 2025.12
Epic Consultant
Atrium Healthcare
2025.09 - 2025.10
Epic Consultant
Orlando Health
2025.08 - 2025.09
EpicCare Compass Rose Credentialed Trainer
Hannibal Regional Hospital
2024.12 - 2025.08
ClinDoc/Epic Ambulatory Go-Live Support ATE Specialist
Wellstar Heath System
2024.11 - 2024.12
Epic Cadence ATE Support Consultant
Memorial Hermann Hospital
2024.10 - 2024.11
EpicCare Ambulatory Credentialed Trainer/Compass Rose
Salem Township Hospital
2024.06 - 2024.10
Grand Central/Prelude Credentialed Trainer
Portland Near Term Corporation
2023.06 - 2023.10
Epic Chart Abstraction Specialist
Healthcare IT Leaders
2021.01 - 2022.10
Recruiter for Renewal
Andersen
2020.02 - 2021.01
Mental Health Intake Coordinator
Pinnacle Family Services
2019.01 - 2020.02
National Priority Service Response Team
United Health Group
2015.06 - 2018.11
Bachelor of Science - Healthcare Information Management
Western Governors University
High School Diploma -
Guilford Technical Community College