Latina Harris
Raleigh
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Resident Services Specialist
Galloway Ridge
Pittsboro
05.2023 - Current
- Delivered exceptional customer support by resolving inquiries and addressing service related concerns with professionalism and empathy.
- Investigated customer issues through thoughtful questioning and analysis, providing practical solutions that resolved concerns effectively.
- Accurately documents customer interactions, outcomes and follow up actions to ensure complete and compliant records.
- Educated customers on product features and service options tailored to their individual needs, enhancing their understanding and satisfaction.
- Built customer relationships by delivering personalized solutions and guidance, ensuring a seamless service experience that fostered trust.
Unit Secretary
Martin General Hospital
Williamston
06.2021 - 05.2023
- Managed patient records and maintained confidentiality according to hospital policies.
- Coordinated communication between medical staff, patients, and families effectively.
- Scheduled patient appointments and ensured accurate updates to the calendar system.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
Front Desk Receptionist
Eastern Personnel Services Inc.
Raleigh
06.2020 - 06.2021
- Greeted and assisted visitors with professionalism and courtesy.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Thoroughly explained fees, services and policies
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
Triton High School
Erwin, NCSome College (No Degree) - Nursing Administration
Central Carolina Community College
Sanford, NCSome College (No Degree) - Pharmacology
Central Carolina Community College
Sanford, NCSkills
- Customer support
- Product education
- Issue investigation
- Document management
Timeline
Resident Services Specialist
Galloway Ridge
05.2023 - Current
Unit Secretary
Martin General Hospital
06.2021 - 05.2023
Front Desk Receptionist
Eastern Personnel Services Inc.
06.2020 - 06.2021
Triton High School
Some College (No Degree) - Nursing Administration
Central Carolina Community College
Some College (No Degree) - Pharmacology
Central Carolina Community College