LaTesha Hill
Jacksonville
Summary
Software Support Specialist and operations professional experienced in user training, software support, and troubleshooting across platforms. Skilled in CRM/database management, Microsoft Office, documentation, and collaborating with teams to ensure accurate, audit-ready workflows.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Navigate Realty
Jacksonville
01.2024 - Current
- Communicate effectively with clients, vendors, and internal teams via phone, email, and virtual platforms, documenting interactions, case notes, and outcomes accurately to maintain audit-ready records.
- Oversee high-volume requests while working across integrated platforms, and coordinating all parties to meet required timelines and service expectations.
- Provide day-to-day support to clients and internal teams using CRM and transaction management platforms, troubleshooting access, data entry, and documentation issues to ensure accurate and efficient operations.
Financial Wellness Coach
Independent Employer
Jacksonville
11.2022 - Current
- Assist 30+ clients monthly in completing program requirements, navigating online tools, and applying financial concepts effectively.
- Collaborate with internal teams and community partners, including City of Jacksonville initiatives, to coordinate support, monitor outcomes, and escalate complex client issues.
- Develop instructional materials, slide decks, and guides to support consistent learning, track client progress, and maintain detailed, audit-ready documentation.
Clinic Support Specialist /Certified Clinical Medical Assistant
The Women's Clinic
Jacksonville
11.2016 - 12.2022
- Provided day-to-day clinical and administrative support, entering and managing patient data in electronic medical records, while maintaining confidentiality and accuracy.
- Supported patients and staff by troubleshooting system access and documentation issues, scheduling appointments, and ensuring a smooth workflow across departments.
- Communicated effectively with patients, providers, and internal teams via phone, email, and electronic platforms, documenting interactions, case notes, and outcomes in compliance with medical and organizational standards.
Education
Associate of Arts - Social Worker
Coastal Carolina Community College
Jacksonville, NC12-2025
Diploma - Certified Clinical Medical Assistant
Caring For Life Education Institution
Jacksonville, NC11-2016
Skills
- Effective communication (verbal, written, virtual platforms)
- Client relationship management
- Microsoft Office (Word, Excel, PowerPoint)
- Data entry and documentation
- Project coordination and workflow management
- CRM and database management
Timeline
Real Estate Agent
Navigate Realty
01.2024 - Current
Financial Wellness Coach
Independent Employer
11.2022 - Current
Clinic Support Specialist /Certified Clinical Medical Assistant
The Women's Clinic
11.2016 - 12.2022
Associate of Arts - Social Worker
Coastal Carolina Community College
Diploma - Certified Clinical Medical Assistant
Caring For Life Education Institution