Summary
Overview
Work History
Education
Skills
Timeline
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Latavia Pharr

Charlotte

Summary

Experienced with overseeing multiple properties, ensuring efficient operations and customer satisfaction. Utilizes effective communication and organizational skills to manage company needs, and financial tasks. Skilled in working under pressure and
adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Property Manager

Extra Space Storage
03.2019 - 05.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.

Field Operations Manager

BDS Marketing
01.2018 - 01.2019
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.

Manager

Acceptance Now/ Rent-A-Center
01.2015 - 01.2018
  • Maintained a knowledge base regarding benefits, pay, policies and procedures.
  • Responsible for file and records maintenance.
  • Responsible for Monthly P&L
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Assistant Manager

Acceptance Now/ Rent-A-Center
01.2011 - 01.2015
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager in Training

Aarons
01.2009 - 01.2011
  • Responsible for all daily activities in the store.
  • Use company DOS and windows based systems for CRM and contracts.
  • Organizing and following-up on all daily activities including scheduling of all coworkers to meet the needs of the store.
  • Assist in managing the collections process
  • Collect revenues and protect company assets
  • Counsel customers to gain timely renewal payments
  • Contact customers directly who have not made payments to get the customer current
  • Customer Care
  • Contact customers over the phone and by home visits

Sales

Aarons
01.2007 - 01.2009
  • Responsible for all daily activities in the store.
  • Use company DOS and windows based systems for CRM and contracts.
  • Organizing and following-up on all daily activities including scheduling of all coworkers to meet the needs of the store.
  • Assist in managing the collections process
  • Collect revenues and protect company assets
  • Counsel customers to gain timely renewal payments
  • Contact customers directly who have not made payments to get the customer current
  • Customer Care
  • Contact customers over the phone and by home visits

Assistant Manager

Family Dollar
01.2004 - 01.2007
  • Organized all daily activities including scheduling of all coworkers to meet the needs of the store.
  • Resolved customer inquiries and concerns and provided excellent customer service.
  • Ensured a clean, well-stocked store for customers.
  • At the direction of the Store Manager, supervised, trained, and developed Team Members on operating practices and procedures.
  • Assisted in unloading all merchandise from the delivery truck, organized merchandise, and transferred merchandise from stockroom to store.
  • Assisted Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
  • Supported Store Manager in loss prevention efforts.

Education

Continuing Education Courses - Distance Education

Capella
01.2011

High School Diploma - undefined

Mooresville High School
Mooresville, NC
01.2003

Skills

  • Client Management
  • Inventory Management
  • Staff Recruitment, Screening & Retention
  • Training & Development
  • Performance Management
  • Time Management Software
  • Excel
  • Customer service-focused
  • Property inspections
  • Payment collection
  • Property management
  • Exceptional oral and written communication skills

Timeline

Property Manager

Extra Space Storage
03.2019 - 05.2025

Field Operations Manager

BDS Marketing
01.2018 - 01.2019

Manager

Acceptance Now/ Rent-A-Center
01.2015 - 01.2018

Assistant Manager

Acceptance Now/ Rent-A-Center
01.2011 - 01.2015

Manager in Training

Aarons
01.2009 - 01.2011

Sales

Aarons
01.2007 - 01.2009

Assistant Manager

Family Dollar
01.2004 - 01.2007

High School Diploma - undefined

Mooresville High School

Continuing Education Courses - Distance Education

Capella

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Latavia Pharr