Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Owens

Greenville

Summary

Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.

Overview

8
8
years of professional experience

Work History

Behavioral Health Technician

Management Care Services
03.2023 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.

Behavioral Health Technician

ABA Discovery
06.2022 - Current
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.

Collection Customer Service Representative

Focus
01.2020 - 06.2022
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
  • Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.

Pharmaceutical Technician

Thermo Fisher
02.2017 - 12.2019
  • Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines.
  • Enhanced patient safety by accurately preparing and dispensing medications according to prescriptions.
  • Supported quality assurance initiatives by conducting regular audits of medication storage conditions and documentation practices.
  • Streamlined pharmacy operations, implementing effective inventory management systems for medication stock levels.

Education

Lake Clifton High
Baltimore, MD
06-2000

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Crisis handling
  • Patient observation
  • Debt collection
  • Patience and persistence
  • Data entry proficiency
  • Payment plan implementation
  • Payment agreements
  • Organization skills

Timeline

Behavioral Health Technician

Management Care Services
03.2023 - Current

Behavioral Health Technician

ABA Discovery
06.2022 - Current

Collection Customer Service Representative

Focus
01.2020 - 06.2022

Pharmaceutical Technician

Thermo Fisher
02.2017 - 12.2019

Lake Clifton High

Similar Profiles

CREATE PROFILE
Latasha Owens