Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Latasha Murray

Greensboro

Summary

Motivated and detail-oriented professional with over ten years of experience in customer service, team leadership, and administrative support. Seeking a temporary Personnel Processing Associate position with the United States Postal Service to contribute strong communication, data entry, and problem-solving skills in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Retail Manager

Walmart
Greenevers
04.2015 - Current
  • Supervised team operations and ensured high levels of customer satisfaction.
  • Resolved customer complaints and inquiries in-person and over the phone.
  • Maintained detailed records of daily operations, inventory, and staff schedules.
  • Trained and onboarded new staff; provided performance feedback.
  • Operated computers and internal systems to manage employee schedules and sales data.
  • Ensured compliance with store policies and procedures.

Fast Food Crew Member

Hardee’s
Wilmington
06.2020 - 05.2021
  • Provided fast, friendly customer service in a high-volume environment.
  • Handled point-of-sale transactions and maintained accurate drawer counts.
  • Maintained cleanliness and complied with food safety procedures.
  • Collaborated with team members to meet service goals and improve wait times.

Guest Services / Front Desk Representative

Hospitality Roles
Wilmington
02.2018 - 09.2019
  • Managed incoming phone calls, responded to inquiries, and resolved guest concerns.
  • Entered, updated, and verified data in computer systems.
  • Checked guests in and out, issued room keys, and processed payments.
  • Provided directions, local recommendations, and responded to guest requests.
  • Maintained accurate records of room availability and financial transactions.
  • Greeted guests warmly, providing information on services and amenities.
  • Managed check-in and check-out processes efficiently for all guests.

Education

Associate of Applied Science - Medical Office Administration

Guilford Technical Community College
Jamestown, NC

Skills

  • Professional Telephone Etiquette
  • Data Entry & Recordkeeping
  • Customer Support & Issue Resolution
  • Microsoft Office / Computer Systems
  • Conflict De-escalation
  • Team Leadership & Training
  • Fast Learner & Adaptable
  • Strong Verbal & Written Communication

Additional Information

Flexible availability, including weekends and holidays, and Eligible to work in the United States

Timeline

Fast Food Crew Member

Hardee’s
06.2020 - 05.2021

Guest Services / Front Desk Representative

Hospitality Roles
02.2018 - 09.2019

Retail Manager

Walmart
04.2015 - Current

Associate of Applied Science - Medical Office Administration

Guilford Technical Community College

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Latasha Murray