Latasha Murray
Greensboro
Summary
Motivated and detail-oriented professional with over ten years of experience in customer service, team leadership, and administrative support. Seeking a temporary Personnel Processing Associate position with the United States Postal Service to contribute strong communication, data entry, and problem-solving skills in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Retail Manager
Walmart
Greenevers
04.2015 - Current
- Supervised team operations and ensured high levels of customer satisfaction.
- Resolved customer complaints and inquiries in-person and over the phone.
- Maintained detailed records of daily operations, inventory, and staff schedules.
- Trained and onboarded new staff; provided performance feedback.
- Operated computers and internal systems to manage employee schedules and sales data.
- Ensured compliance with store policies and procedures.
Fast Food Crew Member
Hardee’s
Wilmington
06.2020 - 05.2021
- Provided fast, friendly customer service in a high-volume environment.
- Handled point-of-sale transactions and maintained accurate drawer counts.
- Maintained cleanliness and complied with food safety procedures.
- Collaborated with team members to meet service goals and improve wait times.
Guest Services / Front Desk Representative
Hospitality Roles
Wilmington
02.2018 - 09.2019
- Managed incoming phone calls, responded to inquiries, and resolved guest concerns.
- Entered, updated, and verified data in computer systems.
- Checked guests in and out, issued room keys, and processed payments.
- Provided directions, local recommendations, and responded to guest requests.
- Maintained accurate records of room availability and financial transactions.
- Greeted guests warmly, providing information on services and amenities.
- Managed check-in and check-out processes efficiently for all guests.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NCSkills
- Professional Telephone Etiquette
- Data Entry & Recordkeeping
- Customer Support & Issue Resolution
- Microsoft Office / Computer Systems
- Conflict De-escalation
- Team Leadership & Training
- Fast Learner & Adaptable
- Strong Verbal & Written Communication
Additional Information
Flexible availability, including weekends and holidays, and Eligible to work in the United States
Timeline
Fast Food Crew Member
Hardee’s
06.2020 - 05.2021
Guest Services / Front Desk Representative
Hospitality Roles
02.2018 - 09.2019
Retail Manager
Walmart
04.2015 - Current
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College