Latasha High
Hollister,NC
Summary
Professional with strong background in retail management, adept at optimizing operations to achieve results. Known for effective team collaboration, adaptability, and focus on exceeding goals. Skilled in inventory management, staff training, and customer service excellence. Consistently reliable and proactive in responding to changing needs.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's
01.2021 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Assistant Store Manager of Operations
Lowe's
01.2019 - 01.2021
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
Zone Manager
Lowe's
01.2016 - 01.2019
- Enhanced customer satisfaction with prompt resolution of issues and personalized service.
- Implemented best practices for operational processes, enhancing workflow efficiency.
- Monitor WIRE tasks to ensure timely completion.
- Coach department supervisors on opportunity areas and daily priorities.
Front End Department Supervisor
Lowe's
01.2012 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Validate all pickup orders are picked and staged in a timely manner.
- Review Customer LTR survey comments and follow up with coaching and recognition opportunities.
- Review Front End merchandising and validate checkout areas are stocked and coolers are filled and faced.
Department Sales Floor Supervisor
Lowe's
01.2010 - 01.2012
- Stay up-to-date on new technology in store and ensures team is aware and trained.
- Ensure inventory down stocking and inventory replenishment programs are executed timely and accurately.
- Utilize the S.M.A.R.T selling model
- Take initiative to meet unpredictable needs of the business.
Education
High School Diploma -
Northwest Halifax High School
Littleton, NCTimeline
Assistant Store Manager of Operations
Lowe's
01.2021 - Current
Assistant Store Manager of Operations
Lowe's
01.2019 - 01.2021
Zone Manager
Lowe's
01.2016 - 01.2019
Front End Department Supervisor
Lowe's
01.2012 - 01.2016
Department Sales Floor Supervisor
Lowe's
01.2010 - 01.2012
High School Diploma -
Northwest Halifax High School
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