Latasha English
Charlotte
Summary
Assistant manager with 3+ years of experience in team leadership and customer service excellence. Proven ability to implement strategic planning and effective communication, resulting in consistent sales growth. Expertise in inventory management contributes to enhanced operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Walgreens
Charlotte
02.2022 - Current
- Demonstrates a forward-thinking approach with strong skills in strategic planning, communication, and inventory management, consistently achieving sales growth and operational efficiency.
- Committed to fostering a supportive and innovative work environment, leveraging management expertise to inspire team development, and achieve organizational success.
- Train new staff, enhance workflow, boost efficiency, and cut costs by managing inventory and theft.
- Coordinate daily operations, achieve measurable improvements, and enhance customer satisfaction.
- Create engaging displays, support team goals, solve complex issues, and ensure timely project completion.
- Fostered team development through hiring, training, and cross-training initiatives, enhancing overall department performance and productivity.
- Provided crucial support to pharmacists and upper management in high-pressure environments, ensuring timely project completion, and maintaining operational excellence.
- Streamlined inventory management, reducing costs, and boosting efficiency.
- Led staff training initiatives, enhancing team performance and customer satisfaction.
- Coordinated seamlessly with pharmacists and management, ensuring project completion in high-pressure environments.
- Fostered a culture of teamwork and excellence.
- Analyzed workflow patterns to enhance daily operations, resulting in measurable improvements in team productivity and service delivery.
- Analyzed customer feedback to identify service gaps, enabling targeted improvements that enhanced overall customer satisfaction.
- Implemented a new scheduling system, optimizing staff allocation and improving service efficiency during peak hours.
- Assist customers with orders and inquiries, enhancing satisfaction and streamlining service.
- Dispense medications accurately, ensuring patient safety and adherence to prescriptions.
- Calculate dosages and fill prescriptions daily, maintaining precision and efficiency.
- Answer calls, providing clear information to customers and healthcare providers.
- Organize prescriptions for delivery, improving pharmacy workflow, and customer service.
- Streamlined prescription-filling processes, enhancing efficiency, and ensuring timely delivery for improved patient satisfaction.
- Assisted pharmacists in managing workflow, promoting teamwork, that resulted in smoother operations and enhanced patient care.
- Maintained accurate inventory records, enabling timely restocking, and minimizing medication shortages.
- Educated customers on medication use and safety, enhancing their understanding and compliance, which contributed to improved health outcomes.
Pharmacy Technician
Walgreens
Charlotte
09.2019 - 02.2022
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists with medication therapy management and patient consultations.
- Managed inventory levels to ensure optimal stock of medications and supplies.
- Maintained a clean and organized pharmacy environment for safety compliance.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Records Clerk
Robinson Computer Consultant
Charlotte
12.2018 - 01.2021
- Ensured compliance with data management policies and procedures.
- Reviewed existing records systems to identify areas for improvement.
- Performed quality control checks to ensure accuracy of information entered into database.
- Filed physical copies of important documents for future reference.
- Implemented security protocols to protect confidential information stored in databases.
- Recorded and processed payments by company and customers.
Customer Service Representative
Convergys
Charlotte
05.2017 - 12.2018
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Answered customer calls promptly to avoid long wait times on hold.
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Improved overall productivity and efficiency by training.
- Demonstrated excellent listening skills, including the ability to recognize the problem, show empathy and concern, analyze the root cause, and ensure a resolution.
Education
GED -
Butler High School
Matthews, NCAssociate of Science - Criminal Science
ITT Technical Institute
Charlotte, NCSkills
- People-oriented POS software
- Team player
- Computer literate
- Communication
- Business development
- Detail-oriented
- Problem solving
- Data entry
- Project management
- Data entry
- Customer service
- Software programming
- Sales
- Employee evaluation
- Inventory management
- Patient care
- Strategic planning
- HIPAA protocols
- Adaptability
- Analytical thinking
Accomplishments
- Won 'Retail Sales Associate of the Month' Award
- Fulfilled all supervisory duties when Store Manager was on vacation
- Contributed to a 20% drop in shoplifting through increased awareness and intervention measures
- Met monthly sales goals for 3 months straight
Timeline
Assistant Manager
Walgreens
02.2022 - Current
Pharmacy Technician
Walgreens
09.2019 - 02.2022
Records Clerk
Robinson Computer Consultant
12.2018 - 01.2021
Customer Service Representative
Convergys
05.2017 - 12.2018
GED -
Butler High School
Associate of Science - Criminal Science
ITT Technical Institute