LaTaiya Gilliam
Fletcher,NC
Summary
Certified Clinical Medical Assistant with strong clinical skills and a deep commitment to providing exceptional patient care. Equipped to assist healthcare teams in conducting diagnostic procedures, performing phlebotomy, and conducting thorough patient assessments. Recognized for collaborative nature and ability to thrive in fast-paced environments. Reliable professional prioritizing optimal patient outcomes and striving to enhance team efficiency. Extensive experience in float pool settings, honing ability to deliver high-quality patient care. Comprehensive knowledge of patient management and healthcare procedures allows seamless integration into various units, showcasing adaptability and teamwork skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
AdventHealth MedicalGroup
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
Assistant Store Manager
Maurices
07.2017 - 08.2023
- Coached employees on customer service and selling techniques
- Maintained organized store environment for customer and employee health and safety
- Coordinated with colleagues set specific and actionable goals based on established KPIs
- Provided training to new employees on company policies and procedures
- Updated records related to sales, customer feedback, and inventory
- Highlighted sale items and promotions with proper signage and displays
- Tracked daily operational activities such as store expenses, payroll records
- Resolved customer complaints efficiently while maintaining excellent customer service
- Supervised cash handling processes to ensure accuracy of transaction's as well as weekly deposit drops,and change orders to designated bank branches
- Led floor sets following plan-o-grams to update store appearance
- Created work schedules, and held store meetings with employees to a maintain top-quality respectful work environment for all to feel heard
- Participated in team meetings, providing insights to improve operations
- Promoted products through in-store demonstrations, displays and presentations
- Trained new employees on basic customer service techniques and procedures
- Operated cash register to process cash, check and credit transactions
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Arranged new merchandise with signage and appealing displays to encourage customer sales
CNA, Float Pool
CNA
10.2019 - 03.2020
- Supported patients'' mobility by safely transferring them to and from beds, wheelchairs, or other equipment.
- Expedited mealtime routines for patients who required feeding assistance, promoting optimal nutrition levels while preserving dignity during mealtimes.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
Certificate - Certification In Medical Assisting
Blue Ridge Community College
Flat Rock, NC10-2023
Certificate - Certified Nursing Assistant (CNA)
AB Tech
Asheville, NC10-2019
Skills
- Staff Supervision
- Records Maintenance
- New Hire Training
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Medical office procedures
- Medical history recording
- Specimens collection and processing
- Professionalism and ethics
- Physician support
- Patient scheduling
- Healthcare software usage
- Medical terminology
- CPR
- Phlebotomy
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcare Association (NHA). October 2023
- Certified Nursing Assistant (CNA) - State Boards of Nursing. October 2019
Timeline
Certified Clinical Medical Assistant
AdventHealth MedicalGroup
10.2023 - Current
CNA, Float Pool
CNA
10.2019 - 03.2020
Assistant Store Manager
Maurices
07.2017 - 08.2023
Certificate - Certification In Medical Assisting
Blue Ridge Community College
Certificate - Certified Nursing Assistant (CNA)
AB Tech
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