LaStarr Baker
Rocky Point
Summary
Experienced general manager with a passion for driving team success, meticulous attention to detail, and exceptional organizational skills. Committed to delivering unparalleled customer experiences that cultivate loyalty and generate repeat business. Skilled in optimizing resource allocation to effectively oversee operational needs. A decisive sales leader with a proven track record of sound judgment, strategic planning expertise, and outstanding interpersonal communication abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Prime Storage Group
05.2019 - 09.2024
- Trained team on company procedures, optimizing use of Sitelink and Digigate systems.
- Mitigated corporate risk through effective shrink management techniques.
- Demonstrated leadership by effectively setting examples in workplace operations.
- Created, executed and improved regulations for maintaining property upkeep aligned with company objectives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Monkey Junction Self Storage Inc.
04.2015 - 05.2019
- Increased resource utilization through better operational strategies.
- Elevated operational efficiency by addressing specific developmental needs in management, operations and sales.
- Aligned employee responsibilities with their skill sets.
- Boosted business retention by implementing superior service and effective property management strategies.
Store Team Leader
Ollies Bargain Outlet
04.2011 - 12.2013
- Strategically planned resource allocation based on customer needs analysis.
- Developed strategic enhancement plans.
- Ensured smooth transitions in shifts by handling opening and closing procedures effectively.
- Ensured customer-friendly setting for increased business.
- Utilized AS400 system for updating shipment records.
- Worked with sales team members to maintain up-to-date inventory levels.
- Organized merchandise following company planograms.
Assistant Store Leader
Bed Bath & Beyond Inc.
04.2008 - 08.2010
- Handled daily opening and closing tasks with precision.
- Coordinated employee work schedules to align with workload and time-off requests.
- Developed comprehensive training programs that significantly improved customer satisfaction.
- Possessed expert-level product knowledge for major sales and vendor negotiations.
District Manager
Forever 21
12.2004 - 04.2008
- Executed optimal techniques in visual merchandising, sales and customer service.
- Boosted performance of three struggling sites through strategic action plans.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Conducted regular discussions focusing on strategies to mitigate retail sales barriers.
- Created various selling and merchandising programs impacting bottom line performance.
- Managed operations across eight locations to ensure quality standards were met.
- Recruited and managed 32 managers and supervisors, encompassing over 50 visual merchandisers, sales associates and stock employees.
Education
Patient Care Technician - LPN-Nursing
Richland School Of Nursing
Columbia, SCCertified Nursing Technician
Cape Fear Community College
Wilmington, NC06.1995
Skills
- Performance Improvement
- Recruitment
- Client Account Management
- Team Leadership
- Conflict Resolution
- Employee scheduling
- Staff training/development
- Efficient multitasker
- Coaching and mentoring
- Budgeting
- Verbal and written communication
- Training and Development
- Leadership and team building
- Operations management
- Team player
Certification
- Sitelink Operations
- Sitelink Advanced Operations
- North Carolina Notary
Timeline
General Manager
Prime Storage Group
05.2019 - 09.2024
General Manager
Monkey Junction Self Storage Inc.
04.2015 - 05.2019
Store Team Leader
Ollies Bargain Outlet
04.2011 - 12.2013
Assistant Store Leader
Bed Bath & Beyond Inc.
04.2008 - 08.2010
District Manager
Forever 21
12.2004 - 04.2008
Patient Care Technician - LPN-Nursing
Richland School Of Nursing
Certified Nursing Technician
Cape Fear Community College
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