LaSonya Jackson
Charlotte
Summary
Dedicated front desk receptionist skilled in customer service and appointment scheduling. Known for attention to detail and effective issue handling, ensuring smooth operations and high guest satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
MUSC
Lancaster, SC
02.2024 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for patients, optimizing clinic workflow and minimizing wait times.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate departments swiftly.
- Maintained accurate patient records in electronic health record system, ensuring data integrity and compliance.
Gate Agent
PBI
Rock Hill, SC
10.2019 - 02.2024
- Coordinated passenger check-in processes to ensure timely boarding and departure.
- Resolved ticketing issues efficiently, improving service consistency and satisfaction.
- Trained new staff on operational procedures and customer service protocols.
- Implemented process improvements for boarding efficiency, reducing delays significantly.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
Lead Service Attendant
Managed Labor Solutions
Charlotte, NC
03.2016 - 09.2019
- Supervised daily operations of service team, ensuring adherence to safety and efficiency standards.
- Trained and mentored new staff on best practices and operational procedures.
- Developed streamlined workflows to enhance service delivery and customer satisfaction.
- Conducted regular inspections of facilities to maintain cleanliness and compliance with regulations.
Education
Microsoft Office -
Goodwill University
Charlotte, NC02.2016
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2001
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA10.2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Scheduling
- Sensitive information handling
- Issue handling
Timeline
Front Desk Receptionist
MUSC
02.2024 - Current
Gate Agent
PBI
10.2019 - 02.2024
Lead Service Attendant
Managed Labor Solutions
03.2016 - 09.2019
Microsoft Office -
Goodwill University
High School Diploma -
Lincolnton High School
High School Diploma -
Cornerstone Christian Correspondence
Veteran 2001-2010
Us.Army The base of the Non-Commissional Officer NSO ranks serve as a team leader of the smallest Army units. Responsible for individual training personnel appearance and cleanliness of soldiers.I served proudly, as a army veteran former member of the U.S. Armed forces who served on duty.