LaShundra Hinson
Charlotte,NC
Summary
Skilled communicator committed to providing excellent service in a variety of fields. Adaptable learner, able to effectively convey new concepts to a wide audience. Organized and detail-oriented, driven by innovative solutions and team synergy.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist I
Mecklenburg County
08.2023 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for NC Medicaid program.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Communicated with people from various cultures and backgrounds on application process.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Office Assistant
RCP Construction LLC
07.2022 - 08.2023
- Provides estimates on construction projects.
- Schedules and coordinated travel arrangements for office staff members.
- Orders construction supplies needed to operate smoothly.
- Manages business profiles across several social media platforms.
- Interacts with customers by phone, email, or in-person to provide information.
- Inputs data into spreadsheets and databases.
- Training new members of management at the level of leadership, Coaching, and effective communication.
Vital Records Field Representative
TN Dept. Of Health
12.2017 - 06.2022
- Utilized innovative strategies to aid in the development and training for the 8 modules of the electronic vital records system Provided user assistance for a system with over 16,000 users
- Answered over 100 calls per day to provide technical support on software use and answer general questions
- Explained and enforced TDH laws, policies, and procedures as applicable
- Administered training to new hires and external stakeholders via WebEx and Microsoft Teams.
- Made training folder for each new hire with all of the pertinent information that they would need.
Assistant Manager
Habitat For Humanity
10.2012 - 11.2017
- Monitored performance of part-time staff to ensure deliverables were met and customer experience was positive
- Maintained bank deposits and sales records for accuracy
- Served as backup for Store Manager in guiding store operations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Provided ongoing coaching and managing of new hires until they are fully trained.
Education
Associate of Science - Paralegal Studies
South University
Montgomery, AL12.2008
Skills
- Customer Service
- Data Entry
- Detail Oriented
- Analytical Thinking
- Zendesk
- Microsoft Office
- Vital Records System Information Management
- Leadership Skills
- Customer Relationship Management
- Technical Support
- Team Direction
- Business Administration
- Classroom Instruction
- Public Speaking
- Time Management
- Employee Performance Evaluations
- Continuous Improvement Process
- Disciplined Leadership
- Training Junior Team Members
- Business Leadership
Timeline
Eligibility Specialist I
Mecklenburg County
08.2023 - Current
Office Assistant
RCP Construction LLC
07.2022 - 08.2023
Vital Records Field Representative
TN Dept. Of Health
12.2017 - 06.2022
Assistant Manager
Habitat For Humanity
10.2012 - 11.2017
Associate of Science - Paralegal Studies
South University
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