LASHONDA MANUEL
Raleigh
Summary
Knowledgeable Professional Bus Driver with extensive experience ensuring safe and timely transportation of students. Proven ability to maintain disciplined and secure environment on bus while managing routes efficiently. Demonstrated strong communication skills and commitment to student safety and punctuality.
Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and 20 years of experience in Bus Driver roles.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Guest Service Representative
Best Western Hotel
05.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided recommendations to guests on local attractions and dining, enriching their stay.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Maintained high level of professionalism and discretion when dealing with guests.
Professional School Bus Operator
Wake County Public Schools
01.2004 - Current
- Adhered to strict confidentiality protocols regarding student information while maintaining open communication with relevant staff.
- Provided support during field trips or special events by transporting students safely to various locations as needed.
- Maintained timely schedules for pick-up and drop-off of students, ensuring punctuality for school activities.
- Displayed a high level of situational awareness on routes, adjusting as needed for weather conditions, traffic patterns, or other potential hazards.
- Assisted in the training of new bus operators, sharing best practices for safe driving and student management.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Maintained North Carolina driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Administered first aid to passengers in need.
- Contributed to district-wide safety initiatives through participation in safety meetings.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
High School Diploma -
Sanderson High School
5500 Dixon Drive06-2000
Skills
- Payment processing
- Teamwork and collaboration
- Complaint resolution
- Communication skills
- Customer service
- Situational awarenes
- Confidentiality adherence
- Professional demeanor
- Data entry
- Multitasking Abilities
Timeline
Guest Service Representative
Best Western Hotel
05.2024 - Current
Professional School Bus Operator
Wake County Public Schools
01.2004 - Current
High School Diploma -
Sanderson High School
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