Lashika Griffin
Jamesville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Call Center Agent/Customer Service
Focus Services
12.2020 - Current
- Answer calls regarding customer's account. Make adjustments to accounts
Trainer Agent
Focus Services
01.2022 - 05.2022
- As a trainer agent I helped teach new agents the curriculum as well as filled in when the primary trainer was absent
Office Manager
Professional Staffing Solutions
02.2020 - 05.2020
- Made sure that all equipment worked properly made sure that all supplies were kept in stock.
Office assistant
Professional Staffing Solutions
05.2018 - 11.2019
- Inputted client information into the data base ensured all paperwork was filed and given to the proper people.
Direct Support Professional (DSP)
LIFE Incorporated
08.2017 - 05.2018
- Assisted consumers with day to day living skills.
Wal-Mart Cashier
Walmart
04.2005 - 03.2015
- Helped customers find the products they were looking for. Helped process returns and money services
Education
High school diploma -
05.2001
Skills
- Customer communications
- Training and mentoring
- Quality assurance optimization
- Call quality
- Documentation and reporting
- Data gathering
- Account maintenance
- Payment processing
- Data entry
- Interpersonal skills
- Appointment setting
- Issue resolution
Timeline
Trainer Agent
Focus Services
01.2022 - 05.2022
Call Center Agent/Customer Service
Focus Services
12.2020 - Current
Office Manager
Professional Staffing Solutions
02.2020 - 05.2020
Office assistant
Professional Staffing Solutions
05.2018 - 11.2019
Direct Support Professional (DSP)
LIFE Incorporated
08.2017 - 05.2018
Wal-Mart Cashier
Walmart
04.2005 - 03.2015
High school diploma -
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