Lashika Griffin
Jamesville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Call Center Agent/Customer Service
Focus Services
2020.12 - Current
- Answer calls regarding customer's account. Make adjustments to accounts
Trainer Agent
Focus Services
2022.01 - 2022.05
- As a trainer agent I helped teach new agents the curriculum as well as filled in when the primary trainer was absent
Office Manager
Professional Staffing Solutions
2020.02 - 2020.05
- Made sure that all equipment worked properly made sure that all supplies were kept in stock.
Office assistant
Professional Staffing Solutions
2018.05 - 2019.11
- Inputted client information into the data base ensured all paperwork was filed and given to the proper people.
Direct Support Professional (DSP)
LIFE Incorporated
2017.08 - 2018.05
- Assisted consumers with day to day living skills.
Wal-Mart Cashier
Walmart
2005.04 - 2015.03
- Helped customers find the products they were looking for. Helped process returns and money services
Education
High school diploma -
05.2001
Skills
- Customer communications
- Training and mentoring
- Quality assurance optimization
- Call quality
- Documentation and reporting
- Data gathering
- Account maintenance
- Payment processing
- Data entry
- Interpersonal skills
- Appointment setting
- Issue resolution
Timeline
Trainer Agent
Focus Services
2022.01 - 2022.05
Call Center Agent/Customer Service
Focus Services
2020.12 - Current
Office Manager
Professional Staffing Solutions
2020.02 - 2020.05
Office assistant
Professional Staffing Solutions
2018.05 - 2019.11
Direct Support Professional (DSP)
LIFE Incorporated
2017.08 - 2018.05
Wal-Mart Cashier
Walmart
2005.04 - 2015.03