LaShawnda Flowers
Huntersville
Summary
I am a Military Spouse who is equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Account Executive
Yelp
01.2025 - Current
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Increased revenue by identifying upsell opportunities and presenting tailored solutions to clients.
- Maintained comprehensive knowledge of industry trends and competitor offerings to effectively position products/services against competition.
- Managed multiple accounts simultaneously, maintaining a high level of attention to detail for each individual client.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded quarterly sales targets by consistently pursuing new business opportunities and expanding existing accounts.
Flex Driver
Amazon
04.2023 - 12.2024
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
- Monitored inventory levels on the vehicle, ensuring adequate supplies were available for successful deliveries throughout each shift.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
Client Support Specialist
Amerisave Mortgage
08.2022 - 06.2023
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Exhibited high energy and professionalism when dealing with clients and staff.
Full-time Mom
Stay At Home Mom
09.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Created Homeschool Curriculum for Ages 1-13
- Responded promptly to emergency situations by providing first aid when necessary.
- Coordinated schedules for multiple appointments and activities while managing time efficiently.
- Provided assistance with daily living activities such as bathing, dressing and grooming
Lead Generation Consultant
Republic Services
06.2018 - 09.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Provides vertical, geographical, product or team sales support to new or existing Republic Services' customers for demand generation activities.
- Initiates outgoing customer calls and emails with prospective clients in a professional manner to establish new business.
- Performs research into prospect accounts using a variety of sales tools based on assigned sales focus such as Salesforce CRM software
- Based on assigned sales focus, makes cold calls in order to obtain key information from targeted prospects to meet the daily qualified lead or contact criteria.
- Utilizes the Company's Salesforce CRM tool to accurately track leads, opportunities, customer records, reporting and all other information to properly use the system as trained.
- Generating leads and attracting new prospects for the Account Executive to develop a pipeline.
- Daily tracks prospects, identifies decision makers, timelines, and enters data accurately and consistently into Salesforce as trained or required.
- Works with Field Sales representatives to provide effective sales coverage of new or existing business to provide the best customer experience to Republic Service's customers
Education
Bachelor of Science - Business Administration
Strayer University
Charlotte, NC03-2020
Skills
- Client Interaction Oversight
- Strategic Sales Outlook
- Salesforce Platform Proficiency
- Customer Engagement Strategies
- Market Analysis
- Comprehensive Account Coordination
- Data Interpretation
- Strategic Revenue Expansion
- Effective Negotiation Strategies
- Critical Thinking for Problem Resolution
- Sample Analysis Preparation
- Proficient in Prioritizing Tasks
- Meticulous Attention
- Strong Verbal Skills
- Proficient in Safe Specimen Management
- Understanding of HIPAA Standards
- Results Analysis
- Commitment to Goal Achievement
- Problem-Solving Skills
- Timely Appointment Planning
- Accounts Receivable Coordination
- Task Management Proficiency
- Patient Data Administration
- Effective Verbal Communication
- Debt Recovery Coordination
- Claims Evaluation
Certification
- Notary Public License - NC Secretary of State or Equivalent Authority.
- CPR/AED Certification
Timeline
Associate Account Executive
Yelp
01.2025 - Current
Flex Driver
Amazon
04.2023 - 12.2024
Client Support Specialist
Amerisave Mortgage
08.2022 - 06.2023
Full-time Mom
Stay At Home Mom
09.2021 - 08.2022
Lead Generation Consultant
Republic Services
06.2018 - 09.2021
Bachelor of Science - Business Administration
Strayer University
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