LaShawn Washington
Raleigh
Summary
To obtain a position where I can utilize my skills and experience to become a valuable asset to a company's productivity and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager, Operations
Butter Beans, Inc.
New York
- Current
- Responsible for overseeing 12 private and charter school locations
- Managing finances: This includes creating budgets, forecasting income and expenses, and monitoring financial performance
- Developing policies: School managers work with the principal to create and implement policies that promote the school's mission and objectives
- Ensuring legal compliance: School managers make sure the school meets all legal and regulatory requirements
- Developing academic programs: School managers help develop educational programs that contribute to student success
- Providing leadership: School managers inspire leadership and provide effective management to ensure high standards
- Communicating with parents: School managers communicate with parents and other stakeholders
- Managing events: School managers manage logistics and events or meetings
- Handling scheduling:
Multi-Unit Manager
EveryTable
New York
04.2022 - 11.2023
- Oversees multiple store locations
- Guide supervisors
- Approve hiring and firing requests
- Create organizational objectives
- Make critical decisions
- Manage department budgets
- Improve employee performance
- Possess strong technical computer skills
General Manager
Cafe Serafina
New York
10.2021 - 05.2022
- Assisting with anything from project planning to staff management
- Nurturing positive working relationships with staff
- Delegating daily tasks
- Addressing any issues in a timely fashion
- Supervising staff and controlling merchandise
- Ensuring company policies and procedures are followed
- Setting a good example for staff
General Store Manager
Smashburger
NY
09.2016 - 03.2020
- Oversees and manages all areas of the restaurant
- Ensures guest service meets company standards and customer satisfaction is maintained
- Respond to customer complaints, taking appropriate action to solve the problem
- Staff, train and develop floor managers and hourly employees through orientations, ongoing feedback and by conducting performance reviews
- Closely monitor the safety of the restaurant guests and staff through execution of food safety and restaurant safety standards and guidelines
- Lead all financial areas including sales growth, cost management, and profit growth
- Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance
Assistant General Manager
Billy's Bakery
New York
03.2011 - 09.2016
- Motivate staff
- Supervised the FOH and BOH staff
- Provided exceptional customer service
- Meet and greet customer as they arrive in the store
- Assist customers with their purchases
- Provided basic information on products, operations, and the business
- Keep cases full of product and fronted properly for best presentation
- Maintained stock of basic supplies for front of house
- Ensuring that the store kept tidy at all times
Office Assistant/Receptionist
Bilinguals Inc
New York
07.2009 - 03.2015
- Perform general office duties such as typing, operating office machines, and sorting mail
- Assisted the payroll supervisor with employee reimbursements
- Keep records of materials filed or removed, using logbooks and computers
- Add new material to file records, and create new records as necessary
- Assist with other ad hoc projects as they arise
Supervisor
NBC
New York
11.2007 - 11.2009
- Knowledgeable on all products in the store
- Meet and greet customers upon entry to the store
- Assist customers with purchases and answer any questions that they may have
- Up sell on products to meet and exceed weekly store goals
- Balance cash registers at the end of the day
Education
High school diploma -
LaGuardia Community College
Skills
- Human resources
- Sales
- POWERPOINT
- MS OFFICE
- EXCEL
- Retail management
- Supervising experience
- Management
- OUTLOOK
- Data entry
- MICROSOFT OFFICE
- Leadership
- Microsoft Office
Certification
Food Handler, Present
Languages
English, Fluent
Timeline
Multi-Unit Manager
EveryTable
04.2022 - 11.2023
General Manager
Cafe Serafina
10.2021 - 05.2022
General Store Manager
Smashburger
09.2016 - 03.2020
Assistant General Manager
Billy's Bakery
03.2011 - 09.2016
Office Assistant/Receptionist
Bilinguals Inc
07.2009 - 03.2015
Supervisor
NBC
11.2007 - 11.2009
Senior Manager, Operations
Butter Beans, Inc.
- Current
High school diploma -
LaGuardia Community College