Lashawn Mccloud
Charlotte
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Dispatcher
Prospect Airline Services
Charlotte
08.2025 - Current
- Coordinated flight schedules and crew assignments for optimal operational efficiency.
- Communicated with pilots and ground staff to ensure timely departures and arrivals.
- Managed passenger inquiries and provided information on flight status and services.
- Utilized dispatch software to track aircraft movements and manage logistics effectively.
- Trained junior dispatchers on procedures, protocols, and software systems used in operations.
- Assisted in resolving passenger issues promptly to enhance customer satisfaction levels.
- Collaborated with airport authorities to maintain compliance with safety regulations.
Security Supervisor
Cheney Brothers Inc.
Greensboro
10.2019 - 07.2025
- Managed security operations and personnel for efficient safety protocols.
- Conducted regular inspections of facilities to ensure compliance with security standards.
- Trained staff on emergency response procedures and safety practices.
- Coordinated with local law enforcement during incidents and investigations.
Daycare Assistant
All Smiles Childcare
Hempstead
02.2014 - 09.2019
- Assisted in daily activities and routines for children ages two to five.
- Created engaging learning materials to support child development and creativity.
- Monitored children's behavior and provided guidance to encourage positive interactions.
- Collaborated with parents to address concerns and share updates on children's progress.
- Maintained a clean and safe environment for children during playtime and activities.
- Organized age-appropriate games and activities that promoted physical development.
Education
New York Board of Education
Hempstead , NySkills
- Flight coordination
- Crew scheduling
- Dispatch software
- Passenger management
- Routing orders
- Emergency protocols
Timeline
Dispatcher
Prospect Airline Services
08.2025 - Current
Security Supervisor
Cheney Brothers Inc.
10.2019 - 07.2025
Daycare Assistant
All Smiles Childcare
02.2014 - 09.2019
New York Board of Education