LaShaunda R Browne
Winston Salem
Summary
Interested in a position as a Clinical Research Coordinator
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
36
36
years of professional experience
Work History
Patient Service Representative
Atrium Wake Forest Baptist Health
09.1998 - Current
- Assisted patients with registration processes, verifying personal information and insurance details.
- Provided excellent customer service to patients and medical staff.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Trained new front desk employees
Assistant Supervisor
Sallies Beauty Supply
06.1994 - 09.1998
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Secretary
Experiment In Self-Reliance
06.1989 - 07.1991
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
Education
Health Care Management -
Forsyth Tech Community College
Winston Salem, NCMedical Assisting -
Forsyth Tech Community College
Winston Salem, NC08.1998
General Diploma -
West Forsyth High School
Clemmons, NC01.1991
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Problem-solving
- Multitasking and organization
- Punctual and hardworking
- Verbal and written communication
- Team leadership
- Payment collection
- Registration and scheduling
- System updates
- Experienced with Multiple Software Programs
Accomplishments
- Received Customer Service Excellence Award by completing with accuracy and efficiency.
- Received Leadership Award by completing with accuracy and efficiency.
- Received Top Copay Collector Award by completing with accuracy and efficiency.
Awards
- Customers Service Excellence Award
- Top copay collector of the year award
- Leadership Award
- Outstanding Employee Award
Timeline
Patient Service Representative
Atrium Wake Forest Baptist Health
09.1998 - Current
Assistant Supervisor
Sallies Beauty Supply
06.1994 - 09.1998
Assistant Secretary
Experiment In Self-Reliance
06.1989 - 07.1991
General Diploma -
West Forsyth High School
Health Care Management -
Forsyth Tech Community College
Medical Assisting -
Forsyth Tech Community College
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