Lashanna Gaddy
Locust
Summary
Experienced with risk assessment, compliance, and process improvement. Utilizes strategic planning to identify and mitigate operational risks effectively. Track record of fostering team collaboration and achieving consistent results in complex environments.
Overview
19
19
years of professional experience
Work History
RCA Professional, Officer
US Bank NA
03.2023 - Current
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Collaborated with cross-functional teams for effective risk identification and mitigation efforts.
- Enhanced company's risk profile by conducting thorough risk assessments and audits.
- Identified areas of vulnerability by conducting comprehensive business impact analyses, guiding proactive measures to reduce potential losses.
Fraud and Claims Operations Consultant
WELLS FARGO
03.2021 - 03.2023
- Conducted detailed reviews to investigate claims of possible Dependent Adult/Elder Financial Abuse claims
- Safeguarded and protected client's assets through filing required reporting and contacting internal/external agencies to resolve moderate to high risks
- Performed in-depth research using multiple internal systems; completed consultations to gather root cause analysis of fraud and claims transactions
- Identified opportunities to perform detailed account examinations to detect patterns, trends, anomalies, and schemes in both transactions and relationships
- Conducted investigative research using appropriate techniques to perform risk data and provide input and recommendations
- Partnered and collaborated with internal and external clients/partners to resolve risk factors
- Facilitated and provided training, mentorship, and support to less experienced consultants to ensure development
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Delivered exceptional customer service to clients by communicating important information and patiently listening to issues.
Paralegal
WELLS FARGO
04.2015 - 03.2021
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to relationship building through professional interactions with clients during meetings or phone calls while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Boosted productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Managed complex cases efficiently using specialized software programs to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training, guidance, and feedback to junior paralegals as needed.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
Service Manager
WELLS FARGO
04.2006 - 04.2015
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Managed front-end operations of the branch ensuring transactions are processed efficiently and accurately
- Supervise compliance controls for audit and operational regulations/guidelines
- Developed successful tellers and bankers to provide exceptional customer service while identifying and uncovering opportunities to enhance customers financial needs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed performance reviews, evaluations, and created action plans as necessary
- Established team priorities, maintained schedules and monitored performance.
- Met with customers to discuss service needs and offer available solutions.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis by monitoring premises and surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and documenting/reporting suspicious activities.
Education
Master of Science - Criminal Justice
University Of Phoenix
01.2023
Bachelor of Science - Business
University Of Phoenix
04.2021
Skills
- Quality assurance & detail oriented
- Risk/root cause analysis
- Legal research & compliance regulation
- Case management
- Client communication
- Research and data collection
- Analytical & critical thinking
- Threat assessment
- Conflict resolution techniques
Timeline
RCA Professional, Officer
US Bank NA
03.2023 - Current
Fraud and Claims Operations Consultant
WELLS FARGO
03.2021 - 03.2023
Paralegal
WELLS FARGO
04.2015 - 03.2021
Service Manager
WELLS FARGO
04.2006 - 04.2015
Bachelor of Science - Business
University Of Phoenix
Master of Science - Criminal Justice
University Of Phoenix
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