Summary
Overview
Work History
Education
Skills
Timeline
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Lashanda Preston

Charlotte

Summary

Proven financial crimes analyst with a track record of excellence in regulatory compliance and risk management at Wells Fargo. Skilled in fraud detection and suspicious activity reporting, adept at conducting thorough investigations and providing actionable insights. Demonstrates strong analytical abilities and a commitment to maintaining the highest standards of integrity and professionalism.

Overview

7
7
years of professional experience

Work History

Sales Associate

Nike Clearance Store
03.2023 - 04.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Global Financial Compliance Investigator - Fraud

TEKsystems
01.2022 - 06.2022
  • Compiled comprehensive reports on all investigative findings, including relevant documents and photographs.
  • Conducted research and analysis of financial transactions to identify suspicious activity related to money laundering, terrorism financing, and fraud.
  • Completing Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement.
  • Analyzed transaction patterns using advanced data analytics tools to identify potential money laundering risks.
  • Acts as liaison to Law Enforcement when required.
  • Complete investigations while ensuring cases. meet or exceed closure and quality metrics

Fraud & Claims Operations Specialist IV

Wells Fargo
11.2018 - 09.2021
  • Research, review, and analyze fraudulent and non-fraud debit card signature based complex transactions
  • Documents research findings and actions on cases for possible referrals for Suspicious Activity, IdentityTheft Operations (ITO) and Suspected Financial Abuse
  • Test techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses
  • Blocks, closes, or replaces client accounts and access based on risk and fraudulent exposure
  • Submit referrals to other lines of business (Line of Credit, Brokerage, IRT, Credit Card, Mortgage) for account replacement due to fraud.
  • Detect fraudulent checks and process claims/disputes ; process chargebacks in Visa
  • Complete Financial Abuse Referral Forms, InfoPath Forms and Complaint Intake Forms
  • Issue Provisional and Final Credits


Fraud & Claims Operations Specialist II

Wells Fargo
11.2016 - 11.2018
  • Gather evidence, analyze information, documents findings, and interview customers to prepare
    documentation for the creation of online fraud claim investigations up to $250,000.
  • Reviews various aspects of login activity, verifies and/or identifies customer transactions to detect/prevent
    financial crimes activities, policy violations, and suspicious situations in order to mitigate and/or recover
    losses using systems such as Hogan, CIV, CLAIMS, Prevent, OAT, and CCM.
  • Provides best practices to prevent a compromised online session, unauthorized money movement activity, or
    malicious software intrusions.
  • Manages projects and contributes to project teams in the merging of the ATM debit card, Check, ACH and
    online fraud department to enhance our customers’ experience and maximize efficiencies within the Claims
    Assistance Center
  • Upskilled to analyze and service Online Wires

Education

High School Diploma -

West Mecklenburg High School
Charlotte, NC
06-2009

Skills

  • Regulatory Compliance
  • Fraud Detection
  • Investigative reporting
  • Fraud prevention
  • Suspicious Activity Reporting
  • Problem-solving abilities
  • Transaction monitoring
  • Debit card disputes

Timeline

Sales Associate

Nike Clearance Store
03.2023 - 04.2024

Global Financial Compliance Investigator - Fraud

TEKsystems
01.2022 - 06.2022

Fraud & Claims Operations Specialist IV

Wells Fargo
11.2018 - 09.2021

Fraud & Claims Operations Specialist II

Wells Fargo
11.2016 - 11.2018

High School Diploma -

West Mecklenburg High School

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Lashanda Preston