LaShada T. Williams
Princeton
Summary
Committed and enthusiastic professional pursuing a position within your Department. My goal is to obtain a position that will allow me to demonstrate and utilize my prodigious communication, organizational, and client service. Motivated individual with the ability to integrate and adapt effectively to people, situations and work environments. My abilityfor success is strong, and I believe that I am the ideal candidate for this position. I am a confident hard-worker, team player, and leader that is looking forward to transitioning into a new career field.
Overview
5
5
years of professional experience
Work History
INCOME MAINTENANCE CASEWORKER II
Wayne County Department of Social Services
Goldsboro, NC
01.2026 - Current
- Provided ongoing case management, monitoring progress and adjusting plans as necessary.
- Work with participants to create a realistic, obtainable Outcome Plan that includes work activities, supportive services, and goals for economic self-sufficiency.
- Conduct individualized assessments to determine each participant’s work eligibility, skills, and barriers to employment.
- Connect participants to services such as childcare, transportation, health care, and treatment for substance abuse or mental health issues when needed.
- Encourage participation in post-secondary education or vocational training to improve earning potential and career advancement
Social Worker IAT Assessments
Wayne County Department of Social Services
Goldsboro, NC
11.2024 - 01.2026
- Assessed client needs and developed tailored intervention plans to address specific challenges.
- Conducted intake interviews to gather comprehensive background information for case management.
- Coordinated with community resources and agencies to provide support services for clients.
- Documented case progress and maintained accurate records in compliance with agency policies.
- Provided crisis intervention support, applying de-escalation techniques to ensure client safety.
- Educated clients on available resources, enhancing their ability to navigate social service systems.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
INCOME MAINTENANCE CASEWORKER II
Wayne County Department of Social Services
Goldsboro, NC
04.2022 - 11.2024
- Assessed eligibility for public assistance programs to ensure compliance with regulations.
- Conducted in-depth interviews to gather client information and determine needs.
- Developed individualized service plans to address clients' unique situations.
- Collaborated with community organizations to connect clients with additional resources and services.
- Maintained accurate case records in electronic database, ensuring data integrity and confidentiality.
- Reviewed policies and procedures regularly, recommending improvements for efficiency and effectiveness.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
INCOME MAINTENANCE CASWORKER I
Wayne County Department of Social Services
Goldsboro, NC
09.2021 - 04.2022
- Conducted comprehensive interviews to gather necessary information from clients.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing systems for client records and documentation retrieval.
- Developed positive relationships with clients, enhancing customer satisfaction through effective communication.
- Trained new staff on reception protocols and office procedures to ensure consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts Degree - Criminal Justice
North Carolina Wesleyan College
Goldsboro, NC08-2020
Bachelor of Arts DegreSpee - Psychology
North Carolina Wesleyan College
Goldsboro, NC08-2020
High School Diploma - undefined
Charles B. Aycock High School
Pikeville, NC06-2011
Skills
- Software: Microsoft Office 365: Word, Excel, Outlook, PowerPoint & Spreadsheet
- Strong interpersonal and decision-making skills
- Exceptional organizational, interpersonal skills & outstanding customer service orientation
- Knowledge of the values and practices that align customer needs and satisfaction
- Great time management skills with the ability to work under pressure
- Diligent attention to detail and with exceptional strategic planning skills
- Proven ability to follow written instructions and specific directions
Accomplishments
- Loss Prevention Specialist.
- Analyzed and recommended changes to systems and operational procedures.
- Consistently exceeded goals in monthly metrics; provided timely and accurate results without sacrificing quality work.
Timeline
INCOME MAINTENANCE CASEWORKER II
Wayne County Department of Social Services
01.2026 - Current
Social Worker IAT Assessments
Wayne County Department of Social Services
11.2024 - 01.2026
INCOME MAINTENANCE CASEWORKER II
Wayne County Department of Social Services
04.2022 - 11.2024
INCOME MAINTENANCE CASWORKER I
Wayne County Department of Social Services
09.2021 - 04.2022
Bachelor of Arts DegreSpee - Psychology
North Carolina Wesleyan College
High School Diploma - undefined
Charles B. Aycock High School
Bachelor of Arts Degree - Criminal Justice
North Carolina Wesleyan College