Lasandra Jackson
Hope Mills
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inventory Specialist/General Office Assistant
The Home Depot
07.2021 - Current
- As a GOA I work as a customer Advocate. I assist customers with their deliveries. I work side by side with the fleet managers and the drivers to ensure that customers get their deliveries on time and placed in the proper location. I also work with the warehouse employees. When working with the warehouse employees I assist with auditing and checking the materials before they are delivered.
- Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
- Conducted regular audits to maintain accuracy and reduce discrepancies in inventory records.
Material handler
Mckesson
10.2022 - 03.2024
- The job of a material handler is to pack out boxes that are being shipped to customers, pick product using a RF scanner.
Assistant Customer Service Manager
HARRIS TEETER, INC
01.2016 - 03.2022
- Company Overview: An American supermarket chain with 245 stores across seven states
- Oversee daily store operations in collaboration with the Store Manager including direct supervision of 15 employees. Efficiently manage a dynamic employee schedule while spearheading cash reconciliations, bank deposits, annual audit preparation, and sales forecasting operations.
- Key Accomplishments:
- Progressively improve the performances of all team members and consistently enhance client satisfaction through hands-on employee training, coaching, and mentoring resulting in an average mystery shopper score of 97%.
- Lead candidate assessment and selection to ensure the continual acquisition of top talent, as well as new hire training.
Store Manager
ALDI
01.2002 - 01.2016
- Company Overview: A component of two leading global discount supermarket chains with estimated revenues exceeding $50B
- Managed the performances of a sizeable staff with full P&L accountability and concurrent responsibilities for strategic planning, budgeting and forecasting in addition to inventory purchasing and management.
- Key Accomplishments:
- Presented a business justification for extended operating hours, which was approved and resulted in revenue increases beyond initial projections.
- Led the team to consistently achieve revenue and customers satisfaction goals including mystery shopper scores.
Assistant Manager
DOLLAR GENERAL
06.2001 - 08.2002
- Assisted with the management of daily operations and personnel for a high-traffic location, as well as the successful execution of visual merchandising strategies. Entrusted to handle all COB cash reconciliations and bank deposits.
- Key Accomplishments:
- Applied real-time adjustments to weekly sales advertising pieces to align with frequently changing corporate strategies.
- Managed price changes resulting from store markdowns and products designated as clearance items.
- How did your team perform against their revenue and customer satisfaction goals
Education
Associate of Applied Science - Medical Assisting
MILLER-MOTTE COLLEGE
Lynchburg, VA01.2011
Skills
- Forecasting
- Profit & Loss
- Pallet Jack
- Store Management Experience
- Customer Care
- RF Scanner
- Budgeting
- Materials Handling
- Assistant Manager Experience
- Negotiation
- Front Desk
- Customer Experience
- Merchandising
- Retail Management
- Communication skills
- Management
- Supply Chain
- Customer Service
- Retail Sales
- Inside sales
Certification
- Driver's License
- May 2023 to May 2031
- Forklift
- Scissor lift
- OP/Reach and Pacer MHE
Accomplishments
Employee of the month. Received badges of recognition
Timeline
Material handler
Mckesson
10.2022 - 03.2024
Inventory Specialist/General Office Assistant
The Home Depot
07.2021 - Current
Assistant Customer Service Manager
HARRIS TEETER, INC
01.2016 - 03.2022
Store Manager
ALDI
01.2002 - 01.2016
Assistant Manager
DOLLAR GENERAL
06.2001 - 08.2002
Associate of Applied Science - Medical Assisting
MILLER-MOTTE COLLEGE