Laryn Sullivan
5900 Lake Forest Road Charlotte,NC
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Securitas
01.2024 - 01.2025
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Sales Associate
Victoria Secret
02.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
After-School Consoler
YMCA of Greater Charlotte
01.2023 - 01.2024
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Ensured child safety through diligent supervision and adherence to established protocols.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2016
Skills
- Problem-solving skills
- Customer support
- Customer service
- Call center customer service
- Call control
- Complaint resolution
- Building rapport
- Logging call information
Timeline
Call Center Representative
Securitas
01.2024 - 01.2025
Sales Associate
Victoria Secret
02.2023 - 12.2024
After-School Consoler
YMCA of Greater Charlotte
01.2023 - 01.2024
High School Diploma -
Independence High School
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