LARRY SCOTT
Garysburg
Summary
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Sales Representative
RUI
02.2024 - Current
- Manage a high volume of customer service calls in the communications and entertainment technology space, consistently exceeding expectations and ensuring customer satisfaction through effective problem resolution.
- Successfully manage customer accounts and consistently exceed sales goals by 20% through effective objection handling and personalized communication strategies.
- Collaborate with cross-functional teams to elevate customer experience, leading to a 15% boost in satisfaction scores and uncovering new sales opportunities through innovative solutions.
- Leveraged extensive knowledge of cable communications products—including video, internet, and voice services—to train staff and enhance customer service delivery, driving higher satisfaction rates.
Manager
Prospect Airport Services
03.2021 - 02.2024
- Managed passenger inquiries, providing timely assistance and resolving issues efficiently.
- Coordinated check-in processes, ensuring smooth transitions for travelers at various terminals.
- Oversee daily airport operations, ensuring compliance with safety regulations and industry standards.
- Manage crew scheduling and resource allocation to optimize operational efficiency and minimize delays.
- Coordinate with airlines and ground services to resolve issues quickly, minimizing disruption to flight schedules.
Sales Representative
US Cellular
05.2017 - 02.2021
- Initiated 10+ new contracts by streamlining onboarding processes, resolved customer issues with innovative solutions, and supported a busy checkout during peak hours to enhance customer satisfaction.
- Transformed merchandise displays to ensure they were visually appealing and strategically positioned, leading to an increase in sales.
- Resolved customer service inquiries efficiently, enhancing satisfaction while optimizing store supply organization that led to a decrease in theft incidents.
- Streamlined product return evaluations and expertly guided customers toward alternative solutions, enhancing satisfaction and boosting repeat sales through my keen attention to detail and stellar communication skills.
- Utilized expertise in POS software to efficiently process over 100 transactions daily, ensuring swift and accurate handling of various payment methods.
Education
Diploma -
Northampton County High School
06-2014
Skills
- Salesforce
- Negotiation
- Ability to effectively organize and prioritize work demands
- Strong interpersonal and customer service skills
- Excellent oral, written, and presentation skills
- Efficient in Kronos, ICOMS, Microsoft products, proficient use of HRIS software
- Ability to effectively facilitate team and customer meetings
- Operational efficiency
- Safety management
Timeline
Sales Representative
RUI
02.2024 - Current
Manager
Prospect Airport Services
03.2021 - 02.2024
Sales Representative
US Cellular
05.2017 - 02.2021
Diploma -
Northampton County High School