Larry Patterson
Kernersville
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
United Parcel Services, UPS
Greensboro
2022.10 - Current
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Partnered with vendors to negotiate contracts for services related to operations.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Maintained accurate records for tracking progress and performance of team members.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
Manager of Operations
Adecco Staffing Agency
High Point
2024.10 - 2024.12
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed team of XX employees, conducting performance evaluations and facilitating professional development.
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Hired and onboarded team members to meet immediate and expected demand.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Personal Shopper
Harris Teeter
Kernersville
2021.04 - 2022.04
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Tracked inventory levels and restocked items as needed.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Updated item descriptions in computer system for accurate tracking of stock levels.
Education
Bachelor of Arts - Criminal Justice
North Carolina A&T State University
Greensboro, NC2026-12
Skills
- Case management
- Investigative techniques
- Research analysis
- Regulatory compliance
- Conflict resolution
- Team building
- Data analysis
- Project management
- Effective communication
- Vendor management
- Quality assurance
- Team development
- Coaching and mentoring
- Logistics management
- Recruitment and hiring
- Safety procedures
Timeline
Manager of Operations
Adecco Staffing Agency
2024.10 - 2024.12
Supervisor of Operations
United Parcel Services, UPS
2022.10 - Current
Personal Shopper
Harris Teeter
2021.04 - 2022.04
Bachelor of Arts - Criminal Justice
North Carolina A&T State University