Larry Bodenheimer

Returned to Signing Carolina, Inc as a favor to the owner of the company during the process of selling the business.

• Took around 40-80 incoming calls from title companies, banks, lenders and notaries.
• Scheduled in-person signings between clients and notaries, title companies and notaries, and banks and notaries.
• Managed Accounts Payable and Receivable on a moderately-sized scale (typically for around 300 accounts per month).
• Screened incoming emails for potential phishing attempts or malware.

• Provided technical support for customers via phone and email (typically 40 calls and 15 emails per day), resolving issues efficiently.
• Documented customer interactions in CRM system to ensure accurate record-keeping.
• Assisted in troubleshooting software and hardware problems, enhancing user experience.
• Maintained up-to-date knowledge of product updates and industry trends for improved support.

• Provided timely support via phone, email, and chat, ensuring efficient issue resolution.
• Monitored ticketing system to prioritize requests and ensure prompt follow-up on unresolved issues.
• Provided Tier II IT support to non-technical internal users through desk side support services.
• Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
• Handled between 50-80 calls and tickets on a normal day, depending on which day of the week.

• Took incoming calls from title companies, banks, lenders and notaries (typically around 30-60 calls per day).
• Scheduled in-person signings between clients and notaries, title companies and notaries, and banks and notaries.
• Managed Accounts Payable and Receivable on a moderately-sized scale (typically around 300 accounts per month).
• Screened incoming emails for potential phishing attempts or malware.