Summary
Overview
Work History
Skills
EXPERIENCE
Timeline
Generic

LARISSA PFIESTER

Charlotte,NC

Summary

Experienced customer service representative and fine dining server with a proven track record of enthusiasm, dedication, and a strong work ethic. Extensive training in customer service, complemented by in-depth knowledge of retail sales, restaurant management, and customer relations. Recognized for leadership abilities, exceptional multitasking skills, and effective organization of daily operations to enhance efficiency. Highly adaptable to fast-paced environments, consistently delivering outstanding service to diverse clientele while upholding high standards.

Overview

10
10
years of professional experience

Work History

Server, Assistant Dining Room Leader

RH
10.2022 - Current
  • Updated training program and created materials that would provide helpful for team.
  • As an ADL, I assisted Hospitality Leader with creating systems and raising team morale.
  • Built positive rapport with guest, giving authentic and quality service.
  • Assisted in leading wine trainings and creating resources to further associates knowledge and passion for wine.
  • Deescalated and resolved situations with guest by having on the spot adaptability and leaving guest satisfied.

Server

La Belle Helene
12.2021 - 09.2022
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed dining room operations, coordinating with kitchen staff for timely service.
  • Trained new servers on menu offerings and service standards to enhance team efficiency.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.

Fine Dining Server

Caruso’s
08.2021 - 12.2021
  • Delivered exceptional dining experiences through attentive service and menu knowledge
  • Gave in depth wine recommendations based on pairing of food
  • Answered phones and confirmed reservations with guest
  • Brought out food following a four course system, tending to each guest’s needs as needed

Server/Manager

Castaways Sports Bar and Grill
06.2021 - 07.2021
  • Trained serving staff on restaurant etiquette and proper selling techniques
  • Trained new servers on POS system and inputting food deliveries and catering orders
  • Managed expo and held kitchen staff accountable for on time delivery of meal
  • Handled guest relations, building rapport with customers to help grow the business and create constant flow of people

Receptionist

Amazing Lash Studio
10.2020 - 05.2021
  • Scheduled meetings with clients, emailed customers, and placed outbound calls
  • Answered and directed incoming calls using a multi-line telephone system
  • Created agendas, meeting notes, and other documents to enhance collaborative process
  • Maintained office safety by screening visitors, taking temperatures, and followed all current CDC guidelines

Fine Dining Server

Rome's Flavours
10.2019 - 04.2020
  • Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
  • Clearly communicated dining orders to kitchen staff, directing attention to special requests of dietary restrictions
  • Addressed concerns to promote customer happiness and escalated complex issues to management for resolution

Retail Sales Associate

DSW
11.2018 - 08.2019
  • Supported loss prevention goals by maintaining accurate register balance and monitoring shopper behavior
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Improved operational efficiencies while managing customers’ requests, store inventory, and transactions

Server

Tarominas
06.2015 - 05.2017
  • In depth knowledge of menu and promotions to assist customers ordering preference and food allergies
  • Collaborated with kitchen team to support order preparation, managed efficient deliveries, and minimized customer service issues by verifying orders
  • Assisted in preparing for special functions and banquets

Skills

  • Proficient in managing multiple tasks
  • Accurate money handling and inventory management
  • Accountable and methodical
  • Effective customer service techniques
  • Interpersonal communication skills and effective brand promoting
  • 10 years of customer service experience

EXPERIENCE

  • 2+ years of experience using Millennium software to book appointments and inventory management
  • 3+ years using POS system to check out customer orders and sell products
  • 3+ years of experience using Microsoft Office Suite

Timeline

Server, Assistant Dining Room Leader

RH
10.2022 - Current

Server

La Belle Helene
12.2021 - 09.2022

Fine Dining Server

Caruso’s
08.2021 - 12.2021

Server/Manager

Castaways Sports Bar and Grill
06.2021 - 07.2021

Receptionist

Amazing Lash Studio
10.2020 - 05.2021

Fine Dining Server

Rome's Flavours
10.2019 - 04.2020

Retail Sales Associate

DSW
11.2018 - 08.2019

Server

Tarominas
06.2015 - 05.2017
LARISSA PFIESTER