LARISSA PFIESTER
Charlotte,NC
Summary
Experienced customer service representative and fine dining server with a proven track record of enthusiasm, dedication, and a strong work ethic. Extensive training in customer service, complemented by in-depth knowledge of retail sales, restaurant management, and customer relations. Recognized for leadership abilities, exceptional multitasking skills, and effective organization of daily operations to enhance efficiency. Highly adaptable to fast-paced environments, consistently delivering outstanding service to diverse clientele while upholding high standards.
Overview
10
10
years of professional experience
Work History
Server, Assistant Dining Room Leader
RH
Charlotte, NC
10.2022 - Current
- Updated training program and created materials that would provide helpful for team.
- As an ADL, I assisted Hospitality Leader with creating systems and raising team morale.
- Built positive rapport with guest, giving authentic and quality service.
- Assisted in leading wine trainings and creating resources to further associates knowledge and passion for wine.
- Deescalated and resolved situations with guest by having on the spot adaptability and leaving guest satisfied.
Server
La Belle Helene
Charlotte, NC
12.2021 - 09.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining room operations, coordinating with kitchen staff for timely service.
- Trained new servers on menu offerings and service standards to enhance team efficiency.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Fine Dining Server
Caruso’s
Mooresville, NC
08.2021 - 12.2021
- Delivered exceptional dining experiences through attentive service and menu knowledge
- Gave in depth wine recommendations based on pairing of food
- Answered phones and confirmed reservations with guest
- Brought out food following a four course system, tending to each guest’s needs as needed
Server/Manager
Castaways Sports Bar and Grill
Orlando, FL
06.2021 - 07.2021
- Trained serving staff on restaurant etiquette and proper selling techniques
- Trained new servers on POS system and inputting food deliveries and catering orders
- Managed expo and held kitchen staff accountable for on time delivery of meal
- Handled guest relations, building rapport with customers to help grow the business and create constant flow of people
Receptionist
Amazing Lash Studio
Orlando, FL
10.2020 - 05.2021
- Scheduled meetings with clients, emailed customers, and placed outbound calls
- Answered and directed incoming calls using a multi-line telephone system
- Created agendas, meeting notes, and other documents to enhance collaborative process
- Maintained office safety by screening visitors, taking temperatures, and followed all current CDC guidelines
Fine Dining Server
Rome's Flavours
Winter Park, FL
10.2019 - 04.2020
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Clearly communicated dining orders to kitchen staff, directing attention to special requests of dietary restrictions
- Addressed concerns to promote customer happiness and escalated complex issues to management for resolution
Retail Sales Associate
DSW
Warrington and Orlando, PA and FL
11.2018 - 08.2019
- Supported loss prevention goals by maintaining accurate register balance and monitoring shopper behavior
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Improved operational efficiencies while managing customers’ requests, store inventory, and transactions
Server
Tarominas
Warminster, PA
06.2015 - 05.2017
- In depth knowledge of menu and promotions to assist customers ordering preference and food allergies
- Collaborated with kitchen team to support order preparation, managed efficient deliveries, and minimized customer service issues by verifying orders
- Assisted in preparing for special functions and banquets
Skills
- Proficient in managing multiple tasks
- Accurate money handling and inventory management
- Accountable and methodical
- Effective customer service techniques
- Interpersonal communication skills and effective brand promoting
- 10 years of customer service experience
EXPERIENCE
- 2+ years of experience using Millennium software to book appointments and inventory management
- 3+ years using POS system to check out customer orders and sell products
- 3+ years of experience using Microsoft Office Suite
Timeline
Server, Assistant Dining Room Leader
RH
10.2022 - Current
Server
La Belle Helene
12.2021 - 09.2022
Fine Dining Server
Caruso’s
08.2021 - 12.2021
Server/Manager
Castaways Sports Bar and Grill
06.2021 - 07.2021
Receptionist
Amazing Lash Studio
10.2020 - 05.2021
Fine Dining Server
Rome's Flavours
10.2019 - 04.2020
Retail Sales Associate
DSW
11.2018 - 08.2019
Server
Tarominas
06.2015 - 05.2017