LARISSA PFIESTER
Charlotte,NC
Summary
Experienced customer service representative and fine dining server with a proven track record of enthusiasm, dedication, and a strong work ethic. Extensive training in customer service, complemented by in-depth knowledge of retail sales, restaurant management, and customer relations. Recognized for leadership abilities, exceptional multitasking skills, and effective organization of daily operations to enhance efficiency. Highly adaptable to fast-paced environments, consistently delivering outstanding service to diverse clientele while upholding high standards.
Overview
10
10
years of professional experience
Work History
Server, Assistant Dining Room Leader
RH
10.2022 - Current
- Updated training program and created materials that would provide helpful for team.
- As an ADL, I assisted Hospitality Leader with creating systems and raising team morale.
- Built positive rapport with guest, giving authentic and quality service.
- Assisted in leading wine trainings and creating resources to further associates knowledge and passion for wine.
- Deescalated and resolved situations with guest by having on the spot adaptability and leaving guest satisfied.
Server
La Belle Helene
12.2021 - 09.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining room operations, coordinating with kitchen staff for timely service.
- Trained new servers on menu offerings and service standards to enhance team efficiency.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Fine Dining Server
Caruso’s
08.2021 - 12.2021
- Delivered exceptional dining experiences through attentive service and menu knowledge
- Gave in depth wine recommendations based on pairing of food
- Answered phones and confirmed reservations with guest
- Brought out food following a four course system, tending to each guest’s needs as needed
Server/Manager
Castaways Sports Bar and Grill
06.2021 - 07.2021
- Trained serving staff on restaurant etiquette and proper selling techniques
- Trained new servers on POS system and inputting food deliveries and catering orders
- Managed expo and held kitchen staff accountable for on time delivery of meal
- Handled guest relations, building rapport with customers to help grow the business and create constant flow of people
Receptionist
Amazing Lash Studio
10.2020 - 05.2021
- Scheduled meetings with clients, emailed customers, and placed outbound calls
- Answered and directed incoming calls using a multi-line telephone system
- Created agendas, meeting notes, and other documents to enhance collaborative process
- Maintained office safety by screening visitors, taking temperatures, and followed all current CDC guidelines
Fine Dining Server
Rome's Flavours
10.2019 - 04.2020
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
- Clearly communicated dining orders to kitchen staff, directing attention to special requests of dietary restrictions
- Addressed concerns to promote customer happiness and escalated complex issues to management for resolution
Retail Sales Associate
DSW
11.2018 - 08.2019
- Supported loss prevention goals by maintaining accurate register balance and monitoring shopper behavior
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Improved operational efficiencies while managing customers’ requests, store inventory, and transactions
Server
Tarominas
06.2015 - 05.2017
- In depth knowledge of menu and promotions to assist customers ordering preference and food allergies
- Collaborated with kitchen team to support order preparation, managed efficient deliveries, and minimized customer service issues by verifying orders
- Assisted in preparing for special functions and banquets
Skills
- Proficient in managing multiple tasks
- Accurate money handling and inventory management
- Accountable and methodical
- Effective customer service techniques
- Interpersonal communication skills and effective brand promoting
- 10 years of customer service experience
EXPERIENCE
- 2+ years of experience using Millennium software to book appointments and inventory management
- 3+ years using POS system to check out customer orders and sell products
- 3+ years of experience using Microsoft Office Suite
Timeline
Server, Assistant Dining Room Leader
RH
10.2022 - Current
Server
La Belle Helene
12.2021 - 09.2022
Fine Dining Server
Caruso’s
08.2021 - 12.2021
Server/Manager
Castaways Sports Bar and Grill
06.2021 - 07.2021
Receptionist
Amazing Lash Studio
10.2020 - 05.2021
Fine Dining Server
Rome's Flavours
10.2019 - 04.2020
Retail Sales Associate
DSW
11.2018 - 08.2019
Server
Tarominas
06.2015 - 05.2017