Larhonda Gatewood
Charlotte
Summary
Compassionate Patient Coordinator with expertise in patient education, HIPAA compliance, and problem-solving. Committed to advocating for patients and streamlining access to healthcare services. Dedicated healthcare professional with a strong background in patient coordination and relationship-building. Skilled in effective communication and conflict resolution, enhancing patient satisfaction and ensuring compliance with healthcare standards.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Advocate Health
Charlotte
07.2024 - Current
- Coordinated patient appointments and managed scheduling, ensuring timely access to care for multiple healthcare providers.
- Educated patients on treatment plans and medications, enhancing understanding of follow-up procedures and improving adherence to care.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Addressed and resolved patient complaints, advocating for needs and enhancing patient satisfaction within the healthcare system.
- Educated patients about health issues and treatment plans during consultations.
Patient Services/Connections Specialist
Atrium Health
Charlotte
02.2019 - 07.2024
- Facilitated patient connections through effective communication and relationship-building, resulting in improved patient engagement.
- Resolved patient inquiries, enhancing satisfaction with healthcare services and fostering trust in care.
- Collaborated with multidisciplinary teams to streamline patient access to necessary services.
- Documented patient interactions accurately, ensuring compliance with healthcare standards.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Handled escalated calls from customers, addressing complex issues to restore satisfaction and improve retention.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Nursing Assistant
Atrium Health
Charlotte
10.2015 - 01.2019
- Assisted patients with daily living activities and personal hygiene tasks.
- Educated patients on services and resources available within Atrium Health, enhancing their access to care.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Maintained cleanliness and organization of patient rooms and common areas.
- Identified social determinants of health affecting patients' access to healthcare services, facilitating targeted support.
- Worked closely with other healthcare professionals including physicians, nurses, and social workers to provide appropriate care to patients.
- Monitored vital signs, intake and output levels, and laboratory results to assess and respond to patients' health conditions.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2009
Some College (No Degree) - Health Systems Management
Johnson And Wales University
Charlotte, NC03-2026
Skills
- Patient coordination
- Healthcare compliance
- Effective communication
- Customer service
- Relationship building
- Conflict resolution
- Appointment scheduling
- Team collaboration
- Insurance verification
Timeline
Patient Coordinator
Advocate Health
07.2024 - Current
Patient Services/Connections Specialist
Atrium Health
02.2019 - 07.2024
Nursing Assistant
Atrium Health
10.2015 - 01.2019
High School Diploma -
Independence High School
Some College (No Degree) - Health Systems Management
Johnson And Wales University