Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lara Valentino

Winston Salem

Summary

I am a driven Service Manager with a proven track record at Texas Roadhouse, excelling in team leadership and guest relations. Skilled in training and developing staff, I foster a positive culture that drives sales and enhances customer experiences. While focusing on inventory management and cost control, I am committed to delivering Legendary Service.



Overview

9
9
years of professional experience

Work History

Service Manager

Texas Roadhouse
02.2025 - Current
  • worked with current employees to get new faces in and build a strong team in which we all had the same
    goal of building sales through Legendary food and Legendary Service.
  • beer and liquor ordering and inventory
  • scheduling
  • set clear standards and expectations of performance
  • training and developing with purpose
  • setting up systems and developing team members
  • resolve guest relations and conflicts
  • controlling supplies spending and food/liquor costs
  • maintain secret shopper scores
  • control turnover by creating an inviting and welcoming atmosphere
  • ensure we are the friendliest place in town

Service Manager

Texas Roadhouse
05.2022 - 02.2025

My job duties in Rock Hill were similar to those in High Point. However in Rock Hill we became a training center, which was a bit more involved.

  • Hire, train, and retain staff
  • develop those beneath me
  • cross-train employees from hosting, to togo, to serving
  • schedule trainers to work alongside Managers in Training
  • maintain great culture and positive energy in the restaurant
  • scheduling, beer/liquor ordering, inventory
  • ensuring great guest experience through Legendary Food and Legendary Service


Kitchen Manager

OCharley's
05.2021 - 05.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and
    surface cleaning
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required
    supplies
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep
    processes and reduce waste
  • Developed kitchen staff through training, disciplinary action and performance reviews
  • Motivated staff to perform at peak efficiency and quality
  • Maximized quality assurance by completing frequent line checks
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of
    surfaces and equipment
  • food inventory
  • sales projections and budgeting

Service Manager

OCharley's
09.2019 - 05.2021
  • Set and administered department budgets for expenditures, materials and labor.
  • all front of house hiring
  • build a strong team in which we all had the same
    goal of building sales through positive guest experience
    beer and liquor ordering
  • inventory
  • set clear standards and expectations of performance
  • training and menu rollouts
  • setting up systems and developing team members
  • staff retention
  • resolve guest relations concerns

Hourly Employee

OCharley's
01.2016 - 09.2019
  • Server- responsible for upselling, ensuring great guest experience, and maintaining a clean work environment.
  • Bartender- creating a fun and inviting environment at the bar and pushing liquor sales through upselling and return guests.
  • kitchen- line cook- maintained clean work station and followed all sanitation guidelines. ensured food went out in the proper time and all recipes were followed.

Education

Martin Luther King Jr Magnet High School
Nashville

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Motivated and hard working
  • Servant Leader
  • Driven

Timeline

Service Manager

Texas Roadhouse
02.2025 - Current

Service Manager

Texas Roadhouse
05.2022 - 02.2025

Kitchen Manager

OCharley's
05.2021 - 05.2022

Service Manager

OCharley's
09.2019 - 05.2021

Hourly Employee

OCharley's
01.2016 - 09.2019

Martin Luther King Jr Magnet High School
Lara Valentino