Laquita Steverson
Morrisville
Summary
A highly organized and empathetic medical administrative professional with over 20 years of experience, specializing in patient care, healthcare office management, and customer service. Proficient in EMR systems, HIPAA compliance, and appointment scheduling in fast-paced environments. Adept at improving office efficiency and providing exceptional patient care, while ensuring a seamless workflow for medical professionals and staff.
Overview
24
24
years of professional experience
Work History
Member Experience Administrative Specialist
Eleanor Health
09.2021 - Current
- Managed daily office operations, including scheduling, patient check-ins, and telehealth appointments, supporting up to 40 patients per day
- Prepared daily reports to ensure communication between care teams, optimizing patient flow
- Processed insurance claims and reconciled daily payments while maintaining compliance with HIPAA and office policies
- Collaborated with healthcare professionals to ensure seamless patient enrollment and service delivery.
Owner, Lead Creative Director
OMG Events
04.2019 - Current
- Seamlessly plan, coordinate, and execute tailor-made events for milestone moments
- Utilize financial strategy and negotiation to maximize event potential within a client's budget.
Administrative Medical Assistant
Collegial Behavioral Health
05.2019 - 09.2021
- Coordinated patient flow, pre-visit preparation, and post-visit tasks, managing up to 30 patients per day
- Responded to hospital referrals, scheduled follow-up appointments, and managed time-of-service payments
- Updated client health records and assisted with medication-related inquiries from patients and pharmacies
- Managed logs for Vivitrol and Sublocade injections, ensuring timely administration for patients.
Customer Service Representative
CVS Specialty
11.2018 - 04.2019
- Provided telephone support to patients receiving specialty drug therapy, assisting with prescription refills and new orders
- Coordinated insurance verification, prior authorizations, and patient financial obligations, ensuring accurate billing
- Resolved patient issues related to medication orders, working with healthcare providers and internal teams to ensure timely fulfillment.
Owner/Director
Polka Dots & Bow Ties Child Care
01.2007 - 09.2018
- Managed operations of a child care center, including staff hiring, curriculum development, and regulatory compliance.
Assistant Manager
Friedman’s Jewelers
05.2004 - 03.2007
- Provided leadership and support to sales staff, handling customer inquiries and maintaining inventory.
Receptionist
BBGM Architect Firm
08.2002 - 05.2004
- Managed front desk operations, including greeting clients and scheduling meetings.
Guest Service Representative
Marriott
09.2000 - 03.2002
- Handled guest check-ins, reservations, and inquiries, ensuring excellent customer service.
Education
Early Childhood Education -
University of Phoenix
01.2016
General Studies -
College of Southern Maryland
01.2013
High School Diploma -
Warren County High School
01.1999
Skills
- EMR Software (Epic, AthenaHealth)
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-line Phone Systems
- Telehealth Platforms
Coreproficiencies
- EMR (Electronic Medical Record) Systems (Epic, AthenaHealth)
- HIPAA Compliance
- Medical Office Administration
- Appointment Scheduling & Patient Intake
- Medical Billing & Coding
- Insurance Verification & Claim Submission
- Patient Services & Telehealth Support
- Multi-line Phone Systems
- Excellent Communication Skills
- Organization & Follow-Through
References
Available upon request
Timeline
Member Experience Administrative Specialist
Eleanor Health
09.2021 - Current
Administrative Medical Assistant
Collegial Behavioral Health
05.2019 - 09.2021
Owner, Lead Creative Director
OMG Events
04.2019 - Current
Customer Service Representative
CVS Specialty
11.2018 - 04.2019
Owner/Director
Polka Dots & Bow Ties Child Care
01.2007 - 09.2018
Assistant Manager
Friedman’s Jewelers
05.2004 - 03.2007
Receptionist
BBGM Architect Firm
08.2002 - 05.2004
Guest Service Representative
Marriott
09.2000 - 03.2002
General Studies -
College of Southern Maryland
High School Diploma -
Warren County High School
Early Childhood Education -
University of Phoenix
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