LaQuint Brooks
Elizabeth City
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
City Of Elizabeth City
Customer Service Rep
03.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Operated cash register to accurately complete customer financial transactions.
Food Lion
Customer Lead
07.2019 - 01.2024
- Enhanced food quality by implementing strict monitoring processes and guidelines.
- Streamlined production line efficiency by optimizing team collaboration and organization.
- Reduced food waste through diligent oversight of inventory control and storage procedures.
- Maintained high standards of cleanliness and sanitation to ensure a safe working environment for staff members.
- Provided support during peak hours, maintaining efficient service levels without compromising food quality or safety standards.
- Led team meetings to discuss performance goals, share best practices, and address any challenges faced on the job.
- Controlled food costs and managed inventory.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
IBM
Complaints/ Call Center
10.2005 - 11.2015
- Enhanced IT infrastructure performance by implementing effective IBM solutions and strategies.
- Reduced system downtime with proactive monitoring and maintenance of IBM hardware and software components.
- Streamlined IT processes for increased efficiency by automating tasks using IBM tools and technologies.
- Optimized network security, implementing robust IBM security measures to protect sensitive data.
- Collaborated with cross-functional teams to design, implement, and support customized IBM infrastructure solutions.
- Delivered high-quality technical support for IBM systems, resolving issues in a timely manner to minimize disruptions.
- Leveraged expertise in troubleshooting complex problems within an organization's existing IT environment running on multiple aspects of the IBM ecosystem.
- Planned implementation of network enhancements and upgrades.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Led team development and assisted in project management coordination.
Education
Sociology
Elizabeth City State University
Elizabeth City, NC05.2006
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2000
Skills
- Special Assignments
- Proper Staffing
- Customer Assistance
- Product Knowledge
- Hospitality and Accommodation
- Cash Control
- Cash Handling and Reconciliation
Timeline
City Of Elizabeth City
Customer Service Rep
03.2023 - Current
Food Lion
Customer Lead
07.2019 - 01.2024
IBM
Complaints/ Call Center
10.2005 - 11.2015
Sociology
Elizabeth City State University
High School Diploma -
Northeastern High School
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